Diagnosing Picklist Not Releasing Issues

Modified on Mon, 22 Nov 2021 at 12:20 AM

This document details the various prerequisites to be satisfied for the successful release of picklists in WMS. Following are the primary considerations when releasing new picklists

1. Orders Not Synced To WMS

In case orders have not synced from OMS to WMS, no picklists would be released for items contained in such un-synced orders. In general, the following order parameters should be checked to diagnose order sync issues. These parameters' info can be found in OMS-> Search Orders. 

  1. onHold Flag: If the “On-Hold” parameter of an order is true, the order will not be synced between OMS and WMS

  2. startProcessingTime Value: If the startProcessingTime field of an order is in the future, it will not be synced to WMS until the startProcessingTime is reached or exceeded

2. Wave Size and Active Pick List Count

The count of new Picklists released is the difference between the configured Wave-Size of the DEFAULT or EXPRESS Wave and the count of currently active Picklists. 

For instance, if the default Wave-Configuration (WaveType = DEFAULT) has WaveSize = 10 and 08 Piece-Pick Type Wavelists are currently active (status is either NEW or ALLOCATED), only 02 new Piece-Pick Type Picklists will be released. If 10 out of the 10 picklists are active, no new Picklists will be released

  • check the configured wave sizes for a specific warehouse in WMS->Picklist Configuration

  • to check Active picklists present within a warehouse, please refer Picklist Report and check the New and Allocated status items for particular warehouse

Summary: The count of active Picklists must be less than configured Wave-Size for new Picklists to be released

3. Items of canceled order in Pack Box

If cancellation is received for an order after one or more items have been moved to a Pack Box for that same order, these items must be manually removed from the Pack Box. As long as these “excess” items are not removed from the Pack Box, the order will not sync to WMS and a replacement Pick List will not be released for the same.

If more than 100 orders are stuck in such a manner, it is possible that newer orders won’t be synced either. This will prevent Picklists from being released for such orders

Summary: If the sync of more than 100 canceled orders is stuck (due to canceled items being in Pack-Boxes), newer orders might not be synced

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