Channel Wise Return Order Processing

Modified on Wed, 01 Jun 2022 at 10:28 PM

Please read Return Order Upload article which will guide you on how to upload Return Orders in CIMS. 


1. Return Gate Entry

  • Click ‘Add New Return Gate Entry’
  • Create a new return gate entry by entering the required details and clicking ‘Submit’ 
  • Click on the gate entry id and scan the AWB received on the return orders, in the “Packet AWB” field, and map it to the return gate entry. 
  • Once all the return orders are mapped, click the ‘Close Gate Entry’ button to close the respective Gate Entry


Note: Once the Gate Entry is closed, no more AWBs can be added.



2. Return Order Processing

  • Scan AWB of the return order, which is scanned in Gate Entry. 

  • In case multiple return gate entries were created for the AWB, the required gate entry for the given marketplace and transporter should be selected.

  • In case the scanned AWB is returned AWB, then a return order against the respective AWB will be displayed. In case the scanned AWB is forward AWB, all the return orders corresponding to the forward order will be visible and the required return order should be selected based on marketplace-transporter or client SKU

  • In case there is no return order present for the scanned AWB, the system will prompt to search return order based on the extra parameters

  • The other parameters based on which the return order can be searched are ItemId, ChannelOrderId/ParentOrderId, ChannelReturnId, InvoiceId

  1. ItemId: The forward order itemId 

  2. ChannelOrderId/ParentOrderId: The channel Order Id or Parent Order Id for the corresponding forward order

  3. ChannelReturnId: The Return Order Id for the given return order

  4. InvoiceId: The external Invoice Id generated for the invoice corresponding to the forward order


  • For each marketplace/transporter the parameter to be used for processing is given in below table
  
 
 
 
ChannelTransporterReturn TypeSearch ParametersComments
Primary Search ParamSecondary Search ParamThird Search Param
FieldSearch ParameterFieldSearch ParameterFieldSearch Parameter
MyntraPPMPMyntra LogisticsRTOSearch By Packet AWBForward AWBItem IdItemId---
CRSearch By Packet AWBChannel Return IdItem IdItemId--we don't get AWB in this case hence even in gate entry returnId should be scanned
FlipkartV3Ekart LogisticsRTOSearch By Packet AWBForward AWBParent/Channel Order IDparentOrderIdItem IdItemId-
CRSearch By Packet AWBAWBParent/Channel Order IDorderIdItem IditemId-
AjioBlueDartRTOSearch By Packet AWBForward Tracking IdItem IditemId--incase the forward tracking Id sticker is not visible add return trackingId in AWB and also use the same for search
DelhiveryRTOSearch By Packet AWBForward AWBItem IditemId--
CRSearch By Packet AWBWaybill BarcodeItem IditemId---
EcomRTOSearch By Packet AWBForward AWBItem IditemId---
CRSearch By Packet AWBEcom AirWayBill NoItem IditemId---
XpressbeesRTOSearch By Packet AWBForward AWBItem IditemId---
CRSearch By Packet AWBReturn AWBItem IditemId---
PaytmDelhiveryRTOSearch By Packet AWBForward AWBItem IditemId---
CRSearch By Packet AWBReturn AWBReturn Order IdChannel Return Id---
GATIRTOSearch By Packet AWBForward AWBItem IditemId---
CRSearch By Packet AWBReturn AWBReturn Order IdChannel Return Id---
XpressbeesRTOSearch By Packet AWBForward AWBItem IditemId---
BlueDartRTOSearch By Packet AWBForward AWBItem IditemId---
CRSearch By Packet AWBReturn AWBItem IditemId---
TataCliqEkart LogisticsRTOSearch By Packet AWBForward AWBItem IditemId---
CRSearch By Packet AWBReturn AWBItem IditemId--
BlueDartRTOSearch By Packet AWBForward AWBItem IditemId---
CRSearch By Packet AWBReturn AWBReturn Order IdChannel Return Id---
DelhiveryCRSearch By Packet AWBForward AWBItem IditemId---
XpressbeesRTOSearch By Packet AWBReturn AWBItem IditemId---
CRSearch By Packet AWBForward AWBItem IditemIdItem IditemId-
Nykaa / Nykaa FashionDelhiveryRTOSearch By Packet AWBForward AWBParent/Channel Order IDparentOrderIdItem IditemId-
XpressbeesRTOSearch By Packet AWBForward AWBParent/Channel Order IDparentOrderId---
Amazon EDIATSRTOSearch By Packet AWBForward AWBInvoice IdINVOICEParent/Channel Order IDparentOrderId-
CRSearch By Packet AWBReturn AWBInvoice IdINVOICEParent/Channel Order IDparentOrderId-
DelhiveryCRSearch By Packet AWBReturn AWBInvoice IdINVOICEParent/Channel Order IDparentOrderId-
FirstcryXpressbeesRTOSearch By Packet AWBReturn AWBItem IdItem Id---
XpressCRSearch By Packet AWBReturn AWBItem IdItem Id---




Limeroad Return Orders Processing 


Transporter: Delhivery Surface

Return To Origin

Return Receiving

Return Order packet has the following details:
  1. AWB (Forward AWB)

  2. Order No (Channel Order ID with a prefix C)


Return Gate Entry

  1. Click ‘Add New Return Gate Entry’

  2. Create a new return gate entry by entering the required details and clicking ‘Submit’ 

  3. Click on the gate entry and scan the AWBs of the return orders received in the AWB field and map it to the return gate entry. 

  4. Once all the return orders are mapped, Click ‘Close Gate Entry’


Return Order Processing

  1. Scan the AWB on the return order packet in the Return Processing Screen.

  2. Return Orders will be obtained which can then be selected and processed.

  3. If no return order is found, the ‘No Return Order Found’ error will be shown.

  4. In such cases, select ‘Channel Order ID/Parent Order ID’ as the extra parameter and enter the Order No. (excluding the prefix ‘C’)

  5. Return Orders will be obtained which can then be selected and processed.


Transporter: Ecom Express

Return To Origin

Return Receiving

Return Order packet has the following details:
  1. AWB (Forward AWB)
  2. Order No (Channel Order ID with a prefix C)

Return Gate Entry

  1. Click ‘Add New Return Gate Entry’
  2. Create a new return gate entry by entering the required details and clicking ‘Submit’ 
  3. Click on the gate entry and scan the AWBs of the return orders received in the AWB field and map it to the return gate entry. 
  4. Once all the return orders are mapped, Click ‘Close Gate Entry’

Return Order Processing

  1. Scan the AWB on the return order packet in the Return Processing Screen.
  2. Return Orders will be obtained which can then be selected and processed.
  3. If no return order is found, the ‘No Return Order Found’ error will be shown.
  4. In such cases, select ‘Channel Order ID/Parent Order ID’ as the extra parameter and enter the Order No. (excluding the prefix ‘C’)
  5. Return Orders will be obtained which can then be selected and processed.

Transporter : XpressBees

Return To Origin

Return Receiving

Return Order packet has the following details:
  1. AWB (Forward AWB)
  2. Order No (Channel Order ID with a prefix C)

Return Gate Entry

  1. Click ‘Add New Return Gate Entry’
  2. Create a new return gate entry by entering the required details and clicking ‘Submit’ 
  3. Click on the gate entry and scan the AWBs of the return orders received in the AWB field and map it to the return gate entry. 
  4. Once all the return orders are mapped, Click ‘Close Gate Entry’

Return Order Processing

Scan the AWB on the return order packet in the Return Processing Screen.

Return Orders will be obtained which can then be selected and processed.

If no return order is found, the ‘No Return Order Found’ error will be shown.

In such cases, select ‘Channel Order ID/Parent Order ID’ as the extra parameter and enter the Order No. (excluding the prefix ‘C’)

Return Orders will be obtained which can then be selected and processed.


Return Upload Format In Assure

channelOrderId

Channel SubOrderId

Channel Return Order Id

Product Id

Return Order Type

Transporter

Tracking Id

Reason For Return

Quantity

ConcateNate values : 

- Order Id 

- S                  -SubOrderId

Unique Item Id

Order Id

ChannelSKU for Style Code

Return_To_Origin

Transporter

AWB Number


1


NOTE 

  1. Channel Order Id Format 

In case we have the following values for the given fields, 

  • Order Id - 00678956

  • Sub Order Id - 4

The Channel Order Id field should be uploaded as - 00678956S4 

  1. The Return Details received will have Style Code which is Client SKU in Assure. The product Id field should be populated with the correct Channel SKU code mapping for the Channel SKU and Channel Id.


B2C Returns Processing without Return Order Expectation

  • Return Packets received in the warehouse can be processed before receiving the Return Order Expectation from the Marketplaces or without uploading the Return Orders through CIMS.

  • Items that are processed without the Return Order Expectation can be mapped later to the Return Order Expectation when it is received.

  • For more information, please refer to Return Processing without Return Order Expectation



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