Modified on Wed, 28 Sep 2022 at 04:41 PM

At Return Gate Entry, why are packages are not distinguished based on marketplace and transporter?


At this stage, the system does not know which AWB are received from which marketplace or transporter. Hence, they are not distinguished.

If return orders are not found, why are they allowed at Return Gate Entry?


Return Gate Entry is done only to confirm that the packages are received. AWBs are not subjected to any test at this stage.

‘No Return Order found’ error while processing return order


This error is being thrown when the system couldn't find the return order details while scanning the return AWB which will be there on the packet. Usually, return order details either get pushed through APIs or manually uploaded via CIMS.

  • Gate entry should be done for the scanning return AWB.
  • Please make sure whether the return order details are present in the system or not. The user may refer to a report, Returns : Gate entry Report - OMS by filtering using tracking id. 

If the AWB is not present, either user has to upload the return data via CIMS (CIMS > Return Order upload > Select the Client-Channel-location > Download the template file and upload it after populating the data as per the template) 

  • Else please write to assure.support@increff.com to escalate to the respective marketplace to push the return order to our system through APIs.


Recently we have added more search parameters to search for the return order details by scanning Item Id, etc

What should be done to amazon return packages which throw ‘Order is Complete’ error?


This error occurs as Amazon returns are scanned at the SKU level. Please raise the same to WAAS Team at waas.support@increff.com (or) Assure Support Team at assure.support@increff.com

What should be done to self-ship returns from customers with no SKU?


Ajio returns can be scanned in AJIO JIT using AWB alone. For other marketplace returns, please raise it to WAAS Team at waas.support@increff.com (or) Assure Support Team at assure.support@increff.com 

What should be done to returns received from customers through Courier?


Parcels received through Courier will not have AWB. Please raise it to WAAS Team at waas.support@increff.com (or) Assure Support Team at assure.support@increff.com

What is to be done if the AWBs are covered (i.e. with other stickers)?


Please raise them to respective transporters with references.

Do all returns from AJIO needs to be scanned in AJIO JIT?


All AJIO returns need not be scanned in AJIO JIT. Only those which are not found in Assure and Self-Shipped returns are to be scanned in AJIO JIT.

What must be done if the AJIO Return Orders, already scanned in AJIO JIT, throws an error in Assure?


Please raise it to WAAS Team at waas.support@increff.com (or) Assure Support Team at assure.support@increff.com

What must be done if the product does not have any SKU Id and/or item Id and is received in a different box and/or a different product and/or duplicate product?


Please process it by marking QC Fail and marking it as ‘Product Mismatch’

What should be done if the image of an SKU not showing for QC?


Basic checks:

  • Check whether the image URL is uploaded in the product master or not ( OMS > Missing images > select the client > Click on 'Download CSV'). This will give you the complete list of SKUs whose images are not yet updated.

If the URL is not updated, user can  update the URL using 'Products' screen in OMS (OMS > Products > Update > Select the client > Download and upload the populated CSV file). In the 'ImageURL' column, the image URL can be populated rest of the columns can be left blank. The link should not point to a site instead the URL should point to the image directly.

  • URL should be public, private URLs won't be able to access from the system. Suggested clouds are Google, Tinypic, Imgur, Dropbox, etc.
  • The uploaded cloud domain should be whitelisted in the firewall.

What must be done if a new return order is scanned and it shows ‘Return is Complete’ and the product is mismatched too?


Please raise the same to WAAS Team at waas.support@increff.com (or) Assure Support Team at assure.support@increff.com

When every item in a bin is cleared, Why is the bin not made Offline automatically?

Many of our clients are using this as a feature. Alternatively, It is suggested to make the bin offline once the last item is picked. 

Why Order is in UNFULFILLABLE status in WMS?

Allocated qty might be the last item and it might have got marked as LOST. Since there is no more item to allocate for the Order, WMS marks the Order as UNFULFILLABLE. 

Do the following checks to make the order fulfillable. 

•    Check any Item kept in RECYCLE status. Make those items LIVE.

•    Check whether inventory is available in some other inventory pool. If yes, move inventory to the required pool. After some time Order will be allocated.

•    Get new stock for required SKU and do GRN.

Why is only one line item present in the 'return processing screen' while processing combo order items having the same SKU ids?

If marketplace return is not integrated, we have to process returns through CIMS. We have to upload all return orders via CIMS. Expected return file template format, a separate line for each return item with its attributes. In the case of combo Orders with one SKU and the same return order id, rows need to be duplicated according to the return item quantity.

Why do the same GRN numbers appear for different dates in the inward report?

We are not repeating the GRN number.  Each GRN number corresponds to each gate entry. If you are using the same gate entry again for inwarding, then the same GRN appears.

WMS > Returns - Search Return Orders

Using return_shipment_id, Paste return_shipment_id in Channel Return ID and Search > Click on ‘Update AWB  Packet’ > Enter AWB and Transporter.

Why can't I find the order id in WMS but it is visible in OMS?


As you know, there are 2 types of orders in Assure :

Piece Order - Currently only fulfillment type BLOCK_COMPLETE is supported for piece orders. These are typically orders which are captured from marketplaces. If sufficient inventory is not available in the sales channel pool for one of the SKUs in order, the order will get marked as UNFULFILLABLE and will not get released to WMS. Such orders will only get released to WMS once sufficient inventory is available and the order is not canceled on the marketplace. In such a condition, the order can go into an UNFULFILLABLE state.

Bulk Order - There are 2 fulfillment types for every order: a) BLOCK_COMPLETE, b) PARTIAL. Inventory is allocated to BULK orders on manually triggering the retry action. Depending on the fulfillment type, the order will be sent to WMS for processing. If it is BLOCK_COMPLETE, the order will not be pushed to WMS until inventory is available for every SKU and Quantity specified in the order. In case the fulfillment type is specified as PARTIAL, It will get released to WMS even if there is inventory available for 1 SKU and 1 Quantity of that SKU.                                                                         

What is the process for Return to Vendor (RTV)

Check the below document for the detailed SOP on RTV

RTV SOP - Purchase Return 

WMS> Bulk Invoicing

ErrorOrder modified items added in pack box is greater than quantity to be fulfilled now for SKU: 1100428010 Remove 2 items from the box before.

As the error message shows, the Order is modified. Items added in the pack box are greater than the quantity to be fulfilled.
To clear this error please follow the following steps.

  1. Open WMS- Remove Items from Outward Box and search with Order ID: Increff Order ID
  2. You can see the total expected quantity for Global SKU IDs.
  3. Scan the item IDs of the given Global SKU IDs until Quantity in Packing State=Total Quantity Expected.
  4. Click on Sync Order.
If you have any doubts please let me know. To know the Item IDs for a Global SKU ID
  1. Open WMS-Order Manager and search with Channel Order ID: Yoyoso Re-tag Colour Wise 
  2. Click on the Order ID: 18884.
  3. Click on Item IDs Associated.
  4. In this screen, you can find all the item IDs associated with the Global SKU ID

Where to find Gift Wrap required and Gift Message Information for B2C orders in WMS?

We receive Gift wrap related information from some marketplaces like Amazon which also includes custom gift message which gets printed in the Invoice itself which is received from marketplace. This information can be found in below mentioned WMS screens.

  • In Item Sorting Screen - During Sorting of items after Piece Picking when Item ID is scanned , it will show information if Gift Wrap is required on the order or not.

  • In Piece Packing Screen -  During Piece Packing process when Item ID is scanned, it will show information of Gift wrap required and Gift Message printed with that order.

  • In Outwards : Order Status Report Detail - OMS jasper report we can find Gift attribute value for any order. If it is Yes, Gift wrap is required else it is not required.

Unable to pack order item as dispatch after date is greater than current time?

In WMS, Please try to pack the order after the start processing time.

Internal Error in OMS

If client tries to manifest the same AWB no. with the duplicate order(which is already manifested), then this kind of error comes while trying to manifest . And cancel that duplicate order, then issue will be resolved

If the shipping label/Invoice dimension is different from standard one?

There might be some error in the printer settings, please check and do the needful

Item is not associated with any order !!

This error occurs when the user is scanning an item ID which is not yet picked or already dispatched from the warehouse.

Error-Error in closing shipment: Error From Channel : Error in creating invoice pdf from rms, error message: Error From Channel: Error from Clear Tax Attempting IRN generation for seller <XXX (seller)> from GSTIN <xxx (header GSTIN)>. Please ensure that both the GSTINs in header and seller are same to generate IRN. Change the seller GSTIN to <header GSTIN> to generate for that GSTIN.,

Probable Cause

The GSTIN of the seller got updated in Assure. That is why the error is coming. The cleartax credentials are on GSTIN level on cleartax (for each gstin there are separate credentials). So either they revert it to the older gstin or we would have to configure the newer cleartax credentials.


The seller has to update the GSTIN

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