B2C Returns Processing

Modified on Sat, 18 Jun 2022 at 04:35 PM

Overview


A return order cannot be processed in the Assure system if the forward order has not been dispatched via the Assure System. For all such return orders, please receive them in your ERP and then Stock Transfer to Assure.


Marketplaces Return Integration Issues


Marketplace

Returns Integrated?

Issues

Flipkart

Yes

Their AWB on packet vs. what we get in return order no. changes. All return orders also don’t come in because Flipkart APIs to fetch return orders have not evolved.

Myntra

Yes

All return orders also don’t come in, because Myntra does not push around 5% orders.

Snapdeal

Yes

All return orders also don’t come in because Snapdeal APIs to fetch return orders have not evolved.

Amazon SmartConnectYes

All return orders also don’t come in because Amazon does not push around 20% of orders.

PayTM

Yes

The return APIs run well, but still, there are few orders which don’t come via their APIs

Amazon MWS

No

Returns APIs are not available

Limeroad

No

Limeroad does not have APIs to fetch returns as per our last API review

Nykaa / Nykaa Fashion

Yes

Return APIs have just launched. They are still in the Pilot phase. 10% returns don't come via their APIs.

TataCliq

Yes

Return APIs have just launched. They are still in the Pilot phase. 10% returns don't come via their APIs. 

CloudTail

No

CloudTail is B2B2C. All returns directly go back to the CloudTail warehouse

FirstCry

Yes

Returns APIs are available but still some orders don't flow via Return APIs.

Olabi

No

This marketplace is used to fulfil store replenishment orders. So, this is a B2B marketplace.

Ajio Dropship

Yes

This works 100% correctly. Occasionally we have seen these APIs break from AJIO's side.

Brand Portal

(Shopify)

No

There is no return flow available on the Shopify platform itself.

Brand Portal (Assure Magic)

Yes

Brand portals can push return orders via Assure Magic APIs. But we’ve seen issues happening from the brand’s portals.




B2C Returns Process

The following table gives you guidance on how to process B2C Return Orders. Please follow these steps in order to process the returns where Returns Expectations have not flown from Marketplace to WMS but return packets are physically received at Warehouse.


  • If Return expectation has not flown from Marketplace but Returns are physically received at the warehouse, in this case, the Operations team can process the Returns using Item ID based return processing. Please read Item Based Return Processing document for complete process flow.
  • In case of Item ID is not available on received return packets try processing the returns using Forward Parent/Channel Order ID or Invoice ID by Search Return Order By Extra Parameters option in Return Order Processing Screen.
  • Return Expectations takes sometime to flow from Marketplace Return APIs to WMS system after Return Expectations are created on Marketplace panel. Please wait for 3-4 days for Return expectations to flow to system and retry processing the returns using the usual process of Return Order Processing in WMS.
  • If Returns cannot be processed using Item ID or Forward Order details then return orders data can be downloaded from Marketplace panel and can be uploaded manually in CIMS Return Order Upload Screen. Once returns are manually uploaded in CIMS they can be processed in WMS with the usual process.


Marketplace

Process

Flipkart

Manual Return Order Upload for missing return expectations.

Myntra

For the return orders which don’t come from Myntra, a request has to be raised to Myntra to push those orders. 

Snapdeal

Manual Return Order Upload for missing return expectations.

PayTM

For orders not received via PayTM returns, use the Manual Return Order Upload process. Use this manual process for only those orders which have not been received automatically via APIs.

Amazon MWS

As there is no Return APIs available for integration, please follow below process:

1. Login to Seller Central

2. Download Return Report

3. Upload the Return data in Assure

4. Process the returns in Assure

Amazon SmartConnect

For the return orders which don’t come from Amazon, a request has to be raised to Amazon to push those orders. 


Limeroad

Manual Return Order Upload

Nykaa/ Nykaa Fashion

Manual Return Order Upload for missing return expectations

TataCliq

Manual Return Order Upload for missing return expectations 

CloudTail

Not applicable as all returns directly go back to CloudTail warehouse

FirstCry

Manual Return Order Upload for missing return expectations

Olabi

Not applicable

Ajio Dropship

For orders not received automatically in the system, raise issues to Ajio with AWBs. They should re-push the return orders to Assure. 

Brand Portal

(Shopify)

Manual Return Order Upload

Brand Portal (Assure Magic)

For orders not received automatically in the system re-push the return orders to Assure. You should contact your portal administrator or support services to do the same


Note: You will come to know about orders not received automatically in the system, only after trying to process the returned inventory on the Return Processing Screen. The system will show you an error for such inventory - No Return Orders Found.



Increff WMS Returns Matrix for cancellations after different stages of warehouse operations


 

 

MarketplacePickingInvoicingManifestHandover
FlipkartCancel allowed.
Items get recycled.
No impact on ERP.
Cancel allowed.
Items get recycled.
No impact on ERP.
Cancellation is not allowed.  Handover has to be done. ERP will receive sales postings.

Manual creation of Return Order in Assure returns to screen, with same AWB as forward order. ReturnOrderId AWB.

 This information will flow to ERP
LSP takes it away. FK will push Return Order of type RTO
MyntraCancel allowed.
Items get recycled.
No impact on ERP.
Cancel allowed.
Items get recycled.
No impact on ERP.
Handover happens. LSP takes it away. Myntra will send a Return Order of type RTOLSP takes it away. Myntra will send a Return Order of type RTO
AjioCancel allowed.
Items get recycled.
No impact on ERP.
Not allowed by MarketplaceDispatch will happen. Everything will come back using RTODispatch will happen. Everything will come back using RTO
CloudtailCancel allowed.
Items get recycled.
No impact on ERP.
Not allowed by MarketplaceDispatch will happen. Everything will come back using RTODispatch will happen. Everything will come back using RTO


Please connect us at assure.support@increff.com to get Marketplace contacts.







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