SOP for Processing orders on Vendor Central for Amazon DF orders.

Modified on Wed, 29 Nov 2023 at 03:29 PM

Case 1 : Packing Error for Orders.

1. If any order is stuck in packing error arising from technical issues attributed to either the Marketplace or integrator, the seller has the option to handle the order directly from Vendor Central, thereby averting any potential SLA breaches.

2.Subsequently, the seller can initiate a case with the Increff team by submitting a support ticket.

3.The Increff team will investigate the issue and escalate it to the responsible team tasked with resolving such matters.

4. Once the issue has been successfully addressed, the seller is required to proceed with order processing using the Increff panel and manually complete the order via the Manual Order Completion screen in the Increff WMS.

Case 2:  Orders not synced to Increff.

1. In the event that orders fail to sync with the Increff system due to technical issues, sellers have the option to carry out the order processing through Vendor Central for such instances.

2. Given that Increff is only capable of retrieving orders based on filters such as 'NEW' status and timestamps, completed orders will be flagged as dispatched and consequently cannot be retrieved by Increff.

3. In such scenarios, sellers are required to pre-mark the inventory intended for processing through the panel, marking these items as either lost or initiating an outward order from the Order Management System (OMS) and subsequently dispatching the inventory.

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