Managing Amazon orders that cannot be fulfilled within SLA

Modified on Tue, 03 Oct 2023 at 09:50 AM

In cases where orders are received with zero inventory for Amazon or cannot be fulfilled due to any other reason, whether due to an integrator ,client or Marketplace issue, the following steps should be taken to address the issue and manage these orders.

  • If the issue is from the Integrator or client end :

1.) Increff/Seller has to submit the root causes that led to the issue to the Amazon team.

2.) Increff/Seller has to share the actions taken to resolve the issue to the Amazon team .

3.) Increff/Seller has to share the steps taken to prevent the issue from recurring in the future.

4.) The seller needs to cancel the orders which cannot be fulfilled before SLA so that the Marketplace can re-route the orders to other sellers.
The following SOP can be followed to cancel the orders.
Increff Sub order Cancellation 

  • If the issue is from the Marketplace end :

    This needs to be raised  to the Marketplace with all the details and inventory sync logs.

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