Order Creation
- For Shopify orders, make sure not to have the drop pin codes of the orders the same as the fulfillment location from where they are being dispatched.
- This is because when the pickup addresses are selected from the list of pin codes provided by Shiprocket, the first appearing Pincode on the list gets selected.
- Also, note that a single Pincode cannot have more than one fulfillment location address mapped to it.
Shiprocket Address Validation issues
| Error | Error in closing shipment: Error from Channel: Error creating order from rms, error message: Error From Channel: Error from Shiprocket, message: {"message":"Address 1 and Address 2 combined cannot be greater 190 than characters","status_code":400} OR Error in closing shipment: Error from Channel: Error creating order from rms, error message: Error From Channel: Error from Shiprocket, message: {"message":"Oops! Invalid Data.","errors":{"billing_address":["The billing address may not be greater than 190 characters."],"shipping_address":["The shipping address may not be greater than 190 characters."]},"status_code":422} |
Error in closing shipment: Error From Channel : Error creating order from rms, error message: Error From Channel: Error while creating order on Shiprocket, errors: Address 1 and Address 2 combined cannot be less than 3 characters | |
| Error in closing shipment: Error from Channel: Error creating order from rms, error message: Error From Channel: Error from Shiprocket, message: {"message":"Oops! Invalid Data.","errors":{"billing_address":["The billing address field is required"],"shipping_address":["The shipping address field is required"]},"status_code":422} | |
Error in closing shipment: INCREFF_SHOPIFY003: Error creating shipping label from rms, error message: Error From Channel: Error from Shiprocket, message: {"message":"Invalid Customer Address","status_code":500} OR Error in closing shipment: INCREFF_SHOPIFY003: Error creating shipping label from rms, error message: Error From Channel: Error from Shiprocket, message: {"message":"[\"Customer city is invalid, Language other than english is not supported.\",\"Customer Address is invalid, Language other than english is not supported.\"]","status_code":400} OR Error in closing shipment: INCREFF_SHOPIFY003: Error creating shipping label from rms, error message: Error From Channel: Error from Shiprocket, message: {"message":"[\"Customer Address is invalid, Language other than english is not supported.\"]","status_code":400} | |
| RCA | As per Shiprocket validations:
|
| Resolution | To correct the address from the customer support panel and then retry the order processing |
Shiprocket Pincode Serviceability issues
| Error | Error in closing shipment: INCREFF_SHOPIFY003: Error creating shipping label from rms, error message: Error From Channel: Error from Shiprocket, message: {"message":"serviceable courier not found between postcode","status_code":400} OR Error in closing shipment: INCREFF_SHOPIFY003: Error creating shipping label from rms, error message: Error From Channel: Error from Shiprocket while generating AWB, error message: {"message":"No Courier serviceable for entered pincodes.","status_code":400} OR Error in closing shipment: INCREFF_SHOPIFY003: Error creating shipping label from rms, error message: Error From Channel: Error from Shiprocket while generating AWB, error message: {"message":"No courier service available between xxxx and xxxx","status_code":400} |
| RCA | The Pin code is not serviceable at this moment by any couriers at Shiprocket end. |
| Resolution | To configure more courier partners to ensure serviceability to mentioned pincode and to reassign courier partner based on serviceability. If not to place a temporary embargo for customer orders from mentioned pincode. |
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