Clickpost Related Issues

Modified on Mon, 29 Apr 2024 at 12:22 AM

Clickpost Dimensions

Case 1: When the Pack type for any SRDP channel order is B2C, then we send the OMS Item Masters dimensions to Click post APIs. These dimensions are created by the client in the MM unit.

Case 2: When the Pack type for any SRDP channel order is B2B, then we send the actual captured Pack Box Dimensions which are done by the Warehouse team in the WMS module.

Clickpost packing Error Caused by Special Characters in Item Name

Clickpost does not allow special characters like &, @, #, etc. to be present in the Item Description field and hence throws an error.

Whenever we face error an error closing shipment due to special characters in the item name/description, the following process is followed:

Get the channel Order ID of this order
Get the Item Codes of the order line items
Using the Item Code, search for the item in SKU Master Report from Jasper/Omni Report.
Check the description/item name of this item code and see if there are any special characters present.
Download the Edit Template from Product Master on OMS
Update the corrected name in the downloaded template and upload it again. This should rectify the special character.
Attempt packing the order.

Pincode serviceability issues

Error	Error in closing shipment: INCREFF_SHOPIFY003: Error creating shipping label from rms, error message: Error From Channel: Exception from clickpost: Error In Order Placing To Courier Partner : ('No courier service available between <pincode> and <pincode>', {'status': 1, 'payload': {'pickup_location_added': 0, 'order_created': 1, 'awb_generated': 0, 'label_generated': 0, 'pickup_generated': 0, 'manifest_generated': 0, 'pickup_scheduled_date': None, 'pickup_booked_date': None, 'order_id': xxxxx, 'shipment_id': xxxxx, 'awb_code': '', 'courier_company_id': '', 'courier_name': '', 'assigned_date_time': '', 'applied_weight': 0.01, 'cod': 0, 'label_url': None, 'manifest_url': None, 'awb_assign_error': 'No courier service available between <pincode> and <pincode>', 'order_shipment_id': xxxxx, 'channel_order_id': 'xxx-syyyy'}})
RCA	Assigned courier partner is not serviceable to delivery pincde
Resolution	To reassign courier partner based on serviceability at Clickpost