IThinkLogistics (ITL) Related Issues

Modified on Fri, 12 Jul at 3:09 PM

Address Validation issues


Error Error in closing shipment: INCREFF_SHOPIFY003: Error creating shipping label from rms, error message: Error From Channel: Max Length of 100 Exceeded for Address-1
RCAThis error occurs when the maximum address length limitation of 100 has exceeded at logistic end.
ResolutionTo correct the address length from Customer support panel (CSP) and process the order. Do revert back if issue persists after address is corrected

Pincode serviceability issues

Error 

Error in closing shipment: INCREFF_SHOPIFY003: Error creating shipping label from rms, error message: Error From Channel: Pincode not serviceable in given logistic priority.


OR


Error in closing shipment: INCREFF_SHOPIFY003: Error creating shipping label from rms, error message: Error From Channel: Delhivery Logistics Error: Crashing while saving package due to exception '<zip_code> is non serviceable pincode'. Package might have been partially saved.


OR


Error in closing shipment: INCREFF_SHOPIFY003: Error creating shipping label from rms, error message: Error From Channel: Pincode not serviceable

RCAAssigned courier partner is not serviceable to delivery pincode 
ResolutionTo reassign courier based on serviceability. Post which order packing can be retried on Increff. Else order cannot be processed

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