Shipway Related Issues

Modified on Sun, 07 Apr 2024 at 12:57 PM

Drop Pincode serviceability Issue


Error Error in closing shipment: INCREFF_SHOPIFY003: Error creating shipping label from rms, error message: Error From Channel: Error from Shipway: ecom (carrier_id 5) <br/>Order Id: XXXXXX-sXXXXXXXX : Delivery is not operational on pincode XXXXXX at this moment !.


OR


Error in closing shipment: INCREFF_SHOPIFY003: Error creating shipping label from rms, error message: Error From Channel: Error from Shipway: ecom (carrier_id 5) <br/>Order Id: xxxxx-sYYYYY : CONSIGNEE PINCODE NOT SERVICED.

RCAThe Pin code is not serviceable at this moment by any couriers at Shipway end.
ResolutionTo configure more courier partners to ensure serviceability to mentioned pincode and to reassign courier partner based on serviceability. If not to place a temporary embargo for customer orders from mentioned pincode.

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