Shiprocket Related Issues

Modified on Mon, 15 Apr 2024 at 01:40 PM

Shiprocket Address Validation issues

Error	Error in closing shipment: Error from Channel: Error creating order from rms, error message: Error From Channel: Error from Shiprocket, message: {"message":"Address 1 and Address 2 combined cannot be greater 190 than characters","status_code":400} OR Error in closing shipment: Error from Channel: Error creating order from rms, error message: Error From Channel: Error from Shiprocket, message: {"message":"Oops! Invalid Data.","errors":{"billing_address":["The billing address may not be greater than 190 characters."],"shipping_address":["The shipping address may not be greater than 190 characters."]},"status_code":422}
	Error in closing shipment: Error From Channel : Error creating order from rms, error message: Error From Channel: Error while creating order on Shiprocket, errors: Address 1 and Address 2 combined cannot be less than 3 characters
	Error in closing shipment: Error from Channel: Error creating order from rms, error message: Error From Channel: Error from Shiprocket, message: {"message":"Oops! Invalid Data.","errors":{"billing_address":["The billing address field is required"],"shipping_address":["The shipping address field is required"]},"status_code":422}
	Error in closing shipment: INCREFF_SHOPIFY003: Error creating shipping label from rms, error message: Error From Channel: Error from Shiprocket, message: {"message":"Invalid Customer Address","status_code":500} OR Error in closing shipment: INCREFF_SHOPIFY003: Error creating shipping label from rms, error message: Error From Channel: Error from Shiprocket, message: {"message":"[\"Customer city is invalid, Language other than english is not supported.\",\"Customer Address is invalid, Language other than english is not supported.\"]","status_code":400} OR Error in closing shipment: INCREFF_SHOPIFY003: Error creating shipping label from rms, error message: Error From Channel: Error from Shiprocket, message: {"message":"[\"Customer Address is invalid, Language other than english is not supported.\"]","status_code":400}
RCA	As per Shiprocket validations: billing address and shipping address cannot be greater than 190 characters or less than 3 characters. Billing and address fields are mandatory with Shiprocket The billing and shipping address must be in English and should not contain any invalid characters.
Resolution	To correct the address from the customer support panel and then retry the order processing

Order Creation

For Shopify orders, make sure not to have the drop pin codes of the orders the same as the fulfillment location from where they are being dispatched.
This is because when the pickup addresses are selected from the list of pin codes provided by Shiprocket, the first appearing Pincode on the list gets selected.
Also, note that a single Pincode cannot have more than one fulfillment location address mapped to it.