Common Marketplace FAQs

Modified on Tue, 30 Aug 2022 at 12:11 AM

Which Marketplace Models is Assure integrated with?

Marketplace	Model Name	Seller Model Details
AJIO	Dropship (B2B2C)	Ajio sends B2C invoice in the name of Ajio Ajio gives B2B PO corresponding to each B2C order Shipment goes from Seller's warehouse directly to end-customer
Amazon	Easy Ship / Dropship (Smartconnect & MWS)	Standard Marketplace model. Sellers own the inventory and process the order directly from their warehouse. Invoice will be generated in Seller's name Self-Ship or Amazon Ship option Seller can only list down the products with SKU dimensions less than L-70CM,B-70CM and H-45CM
Amazon	SmartConnect (Seller Flex)	Sellers owns the inventory and process the order directly from their warehouse. With Assure, no need to dedicate inventory. Orders can be fulfilled via the common pool. Invoice will be generated in Seller's name Inventory gets FBA (Fulfilled by Amazon) and Prime status.
Cloudtail (Amazon)	Direct Fulfillment (Dropship)	B2C invoice by Cloudtail. Cloudtail gives open B2B PO not corresponding to each B2C order. < EOD B2B invoice should be consolidated for all orders
Flipkart	Marketplace (Seller Fulfillment) / Non-FBF (with API).	Standard Marketplace model. Inventory is exposed under Seller Fulfillment Category. High selling products may be awarded F-Assured status by Flipkart. Sellers own the inventory and process the order directly from their warehouse. Invoice will be generated in Seller's name
Flipkart	Smart Fulfillment	Inventory must be dedicated. Inventory is exposed under Smart Fulfillment Category. Listings will be awarded as F-Assured state by default. Sellers own the inventory and process the order directly from their warehouse. Invoice will be generated in Seller's name
First Cry	Marketplace / Dropship	B2C invoice by FirstCry. Shipment goes from Seller's warehouse directly to end-customer
Limeroad	Marketplace / Dropship	Standard Marketplace model. Sellers own the inventory and process the order directly from their warehouse. Invoice will be generated in Seller's name.
Myntra	PPMP (Pure Play Market Place)	Standard Marketplace model. Sellers own the inventory and process the order directly from their warehouse. Invoice will be generated in Seller's name.
Nykaa	Marketplace / Dropship<	Standard Marketplace model. Sellers own the inventory and process the order directly from their warehouse. Invoice will be generated in Seller's name.
Nykaa Fashion	Marketplace / Dropship	Standard Marketplace model. Sellers own the inventory and process the order directly from their warehouse. Invoice will be generated in Seller's name.
Paytm	Marketplace / Dropship	Standard Marketplace model. Sellers own the inventory and process the order directly from their warehouse. Invoice will be generated in Seller's name.
Snapdeal	Marketplace / Dropship	Standard Marketplace model. Sellers own the inventory and process the order directly from their warehouse. Invoice will be generated in Seller's name.
TataCliq	Marketplace / Dropship	Standard Marketplace model. Sellers own the inventory and process the order directly from their warehouse. Invoice will be generated in Seller's name.
Fynd	Marketplace / Dropship	Standard Marketplace model. Sellers own the inventory and process the order directly from their warehouse. Invoice will be generated in Seller's name.
Trell	Marketplace / Dropship	Standard Marketplace model. Sellers own the inventory and process the order directly from their warehouse. Invoice will be generated in Seller's name. Trell supports Multi warehousing, but for few seller Trell has not mapped the SKU->Location->Inventory
NNNOW	Marketplace/Omni Platform	Standard Marketplace model. Sellers own the inventory and process the order directly from their warehouse. Invoice will be generated in Seller's name. Splitting and Routing of Orders/Consignments to be done by NNNOW

How is the SLA calculated?

The SLA for each channel is calculated at distinct stages.

Channel	SLA calculated on
Ajio	Pack
Amazon SmartConnect SF	Pack
Cloudtail	Pack
FirstCry	Pack
FlipkartV3	Manifest Closure
Limeroad	Pack
MyntraPPMP	Pack
Nykaa	Pack
Nykaa Fashion	Pack
Paytm	Manifest Closure
Shopify	Pack
Snapdeal	Manifest Closure
Tatacliq	Manifest Closure

Note: SLA breaches in Assure standard report are always calculated based on the Manifest closure time.

How do different types of cancellation sync happen?

Channel	Customer Cancellation		Seller Cancellation		Remarks
Channel	Does Sync happen from Marketplace to Assure?	Is Partial Cancellation Allowed?	Does Sync happen from Assure to Marketplace?	Is Partial Cancellation Allowed	Remarks
Flipkart	Yes	Yes	No	No
Tatacliq	Yes	Yes	No	No
MyntraPPMP	Yes	No	Yes	No	Every Order contains only one item and hence when it cancels the whole gets cancel
Amazon	Yes	Yes	Yes	No
Cloudtail	No	No	No	No
Nykaa	Yes	Yes	No	No
NNNOW	Yes	Yes	Yes	Yes
Ajio	Yes	Yes	Yes	Yes	Even system sends the partial cancellation, Ajio cancels the whole order and pushes New Order with the remaining quantity
Snapdeal	Yes	Yes	Yes	No
Limeroad	Yes	Yes	Yes	No

Which carts is Assure integrated with?

Assure is currently integrated with the following carts:

Shopify
Magento

Which Logistic Integrators are Assure integrated with?

We are integrated with the logistic Integrator below.

ShipRocket
ClickPost
Shipway

Which Marketplaces uses an API call in the Manifest screen in Assure?

The Marketplaces are:

Paytm
Flipkart
Tatacliq
Snapdeal
Limeroad

Which Marketplaces do not use API calls in the Manifest screen in Assure?

The Marketplaces are:

Myntra PPMP
Nykaa
Nykaa Fashion
Amazon Seller Flex (SmartConnect)
Ajio Dropship (B2B2C)
Cloudtail Dropship
Amazon Easyship
Trell

Which Marketplaces uses an API call in the Handover screen in Assure?

The Marketplaces are:

Nykaa
Nykaa Fashion
Amazon Seller Flex (SC)
Amazon Easyship (SC)
Ajio Dropship (B2B2C)
Cloudtail Dropship
Shopify

Which Marketplaces do not use API calls in the Handover screen in Assure?

The Marketplaces are:

Myntra PPMP
Paytm
Flipkart
Tatacliq
Snapdeal
Limeroad

Which Marketplaces support multi-warehousing?

The Marketplaces are:

Paytm Dropship
Flipkart Dropship
Myntra PPMP
Amazon SmartConnect (Seller Flex & Easyship)
Tatacliq Dropship
Ajio Dropship (B2B2C)
Cloudtail Direct Fulfillment Dropship (B2B2C)
Nykaa Fashion
Nykaa
Trell

Which Marketplaces do not support multi-warehousing?

The Marketplaces are:

Snapdeal
Limeroad
Amazon MWS (Easyship)
FirstrCy

What is meant by RTO and RTV?

RTO is an acronym for 'Return to Origin'. Any packages which are undelivered to the customer and returned to the warehouse of the shipper is known as RTO.
RTV is an acronym for 'Return To Vendor'. It refers to the return of the good to the vendor/supplier if there are any issues with the product.
CR is an acronym for 'Customer Return'. Any item returned by the customer after delivery.

Who sets the SLAs for different Marketplace B2C Orders?

Marketplace	Who sets SLA?
Amazon SmartConnect (Seller Flex, Easyship)	Marketplace
Paytm Dropship	Marketplace
Flipkart Dropship	Marketplace
Snapdeal Dropship	Marketplace
Tata Cliq Dropship	Marketplace
Limeroad Dropship	Increff
MyntraPPMP	Marketplace
Cloudtail Direct Fulfillment (Dropship)	Marketplace
AJIO Dropship	Increff
Nykaa Dropship	Marketplace
Nykaa Fashion Dropship	Marketplace
Nykaa Men	Marketplace
First Cry Dropship	Marketplace
Amazon MWS (Easyship)	Marketplace
Shopify	Increff

How and What inventory is sent to the Marketplaces?

Marketplace	Mechanism followed
Ajio	Synchronous sync of absolute quantity
Amazon Smartconnect SF	Synchronous sync of absolute quantity
Amazon Smartconnect Easyship	Synchronous sync of absolute quantity
Amazon MWS	Asynchronous sync of absolute quantity
Cloudtail	Asynchronous sync of absolute quantity
Flipkart (Seller Fulfillment & Smart Fulfillment)	Synchronous sync of absolute quantity
First Cry	Synchronous sync of absolute quantity
Limeroad	Synchronous sync of absolute quantity
MyntraPPMP	Synchronous sync of absolute quantity
Nykaa	Synchronous sync of absolute quantity
Nykaa Fashion	Synchronous sync of absolute quantity
Trell	Synchronous sync of absolute quantity
Paytm	Synchronous sync of absolute quantity
Snapdeal	Asynchronous sync of absolute quantity
Tatacliq	Synchronous sync of absolute quantity
Shopify (Cart)	Synchronous sync of absolute quantity

What are the statuses for which orders are fetched into Assure?

Marketplace	Mechanism followed
Ajio	Orders are pushed
Amazon SmartConnect	Orders are pushed
Amazon MWS	NEW
Cloudtail	Separate API to pull new orders.
Flipkart	APPROVED
Firstcry	No specific status but a separate API to pull new orders
Limeroad	COD_ORDER_CONFIRMED, PAYMENT_CONFIRMED, QC_ACCEPTED, INVOICES_PRINTED
MyntraPPMP	Orders are pushed
Nykaa	5
Nykaa Fashion	5
Paytm	2
Snapdeal	PFF
TataCliq	Separate API to pull new orders.
Shopify (Cart)	OPEN

How do the orders flow into the system?

Marketplace	Mechanism followed
Ajio	Pushed into Increff
Amazon SmartConnect	Pulled into Increff
Amazon MWS	Pulled into Increff
Cloudtail	Pulled into Increff
Flipkart	Pulled into Increff
First Cry	Pulled into Increff
Limeroad	Pulled into Increff
MyntraPPMP	Pushed into Increff
Nykaa	Pulled into Increff
Nykaa Fashion	Pulled into Increff
Paytm	Pulled into Increff
Snapdeal	Pulled into Increff
Tatacliq	Pulled into Increff
Shopify (Cart)	Pulled into Increff

Where can I find Walkthrough Videos about Marketplace Seller Portals?

Which Myntra models can be run on two different apps (OMS) on the same Seller Account?

Myntra allows Omni (Stores) and PPMP V3 to run on two different OMS.

But M-direct and PPMP V3 is not allowed.

What stationery and Printer types are used for printing Invoice and Shipping labels for different Marketplaces?

Marketplace	Invoice	Shipping Label	Invoice +Shipping Label	Document Type
Ajio	6 x 4 Sticker - Thermal	6 x 4 Sticker - Thermal	Separate documents	PDF - both
Myntra	6 x 4 Sticker - Thermal	6 x 4 Sticker - Thermal	Separate documents	PDF - both
Amazon SmartConnect	6 x 4 Sticker - Thermal	6 x 4 Sticker - Thermal	Separate documents	Invoice - PDF Shipping label - PNG
Amazon MWS	6 x 4 Sticker - Thermal	6 x 4 Sticker - Thermal	Combined document	PDF
Cloudtail	6 x 4 Sticker - Thermal	6 x 4 Sticker - Thermal	Separate documents	Invoice - PDF Shipping label - Blob
TataCliq	A4 - Paper	A4 - Paper	Combined document	PDF
Flipkart	A4 - Paper	A4 - Paper	Combined document	PDF
Paytm	A4 - Paper	A4 - Paper	Combined document	PDF
Limeroad	A4 - Paper	A4 - Paper	Combined document	PDF
Nykaa	A4 - Paper	A4 - Paper	Separate documents	PDF
Nykaa Fashion	A4 - Paper	A4 - Paper	Separate documents	PDF

Who Calculates Invoice Values and Tax Calculations for different Marketplace Orders?

Marketplace	Invoice PDF	Invoice Number	Invoice Values	Tax Calculations	Tax Values	Remarks
TataCliq	Shared by Marketplace	Shared by Marketplace	Shared by Marketplace	SP, Tax from received Marketplace. Base Selling price is calculated by Increff (SP - Tax)	Shared by Marketplace
Paytm	Shared by Marketplace	Paytm Order Number is used as Invoice Number. Marketplace does not send Invoice Number	Increff Calculates	Increff Calculates	Increff Calculates
Amazon MWS	Shared by Marketplace	Shared by Marketplace	Shared by Marketplace	Shared by Marketplace	Shared by Marketplace
Amazon SmartConnect	Shared by Marketplace	Shared by Marketplace	Shared by Marketplace	Increff Calculates	Shared by Marketplace
Flipkart	Shared by Marketplace	Shared by Marketplace	Shared by Marketplace	Shared by Marketplace	Shared by Marketplace
MyntraPPMP	Shared by Marketplace	Shared by Marketplace	Shared by Marketplace	Shared by Marketplace	Shared by Marketplace
Limeroad	Shared by Marketplace	Limeroad Order Number is used as Invoice Number. Marketplace does not send Invoice Number	Increff Calculates	Increff Calculates	Increff Calculates
Nykaa	Shared by Marketplace	Shared by Marketplace	Increff Calculates	Increff Calculates	Increff Calculates
Nykaa Fashion	Shared by Marketplace	Shared by Marketplace	Increff Calculates	Increff Calculates	Increff Calculates
Ajio Dropship	Shared by Marketplace	Shared by Marketplace	Shared by Marketplace	Shared by Marketplace	Shared by Marketplace	Only B2B invoice details that come from the client is stored in Assure Ajio Dropship

Marketplace Cancellations Stages

Marketplace	Partial Cancellation Allowed before Packing	Complete Cancellation Allowed before Packing	Partial Cancellation Allowed after Packing before Manifestation	Complete Cancellation Allowed after Packing before Manifestation	Cancellation Allowed after Manifestation	Cancellation Allowed after Dispatch
Amazon SC	No	Yes	No	No
Tatacliq	Yes	Yes	No	Yes	Yes
Flipkart	Yes	Yes	No	Yes	No	No
Myntra	Yes	Yes	No	Yes(Myntra marks orders lost sometimes which Assure treats as a cancellation	No	No
Paytm	Yes	Yes	Yes	Yes	Yes	Yes
Limeroad	Yes	Yes	No	No	No	No
Trell	Yes	Yes	No	No	No	No
Nykaa/ Nykaa Fashion	Yes	Yes	No	No	No	No
Namshi Marketplace	No	No
Noon	No	No
Amazon MWS	Yes
Go Fynd	Yes	Yes	No	No
FirstCry	Yes	Yes	No	No
Magento	No	Yes	No	No	No	No
Salesforce	Yes	Yes	No	No
Shopify	Yes	Yes	No	No	No	No
Ajio Dropship	Yes (Till acknowledgement)	Yes (till acknowledgement)	No	No	No	No
FK B2B	No	Yes	No	No	No	No
NNNOW	Yes	Yes	No	No	No	No

No. of Shipments or AWBs can be added into a Manifest for successful Manifest or Handover API call to various Marketplaces

Marketplace	No. of AWBs/Shipments
Amazon Smartconnect	100
NNNOW	25
AJIO	250