The aim of this article is to help you understand common error messages you face during Marketplace order processing aka "Piece Order" processing.

Note : Channel and Marketplace is sometimes used interchangeably.



Error: "Error from channel : Shipping details not available for order id : <order id>" on piece packing screen.

While piece packing, Assure requests the channel for a shipment label of an order. we may encounter this error here. The most likely cause of this error is that Marketplace has not yet assigned a courier partner for this order or the shipment label generation is still under process. 


This happens because of technical/process delays from the channel end. Either user could retry after some time (Usually it gets resolved after sometime in most of the cases) else raise the concern to helpdesk, assure.support@nextscm.com


Paytm Specific Errors


Error: "Error from Channel: Courier partner not assigned yet by the channel" on packing screen

During piece packing, when Assure requests Paytm for a shipment label of an order, we may encounter this error. The most likely cause of this error is that Paytm has not yet assigned a courier partner for this order. Hence, the shipment label cannot be generated. 


This happens because of technical/process delays from the channel end. Either user could retry after some time (Usually it gets resolved after sometime in most of the cases) else raise the concern to helpdesk, assure.support@nextscm.com


Error: "This is a return order, not yet approved from channel" on packing screen

Paytm expects processing of replacement orders to be on hold till the time return is picked up for the actual order placed by the customer.Assure has intelligence to block these orders from getting released for processing while making sure that the inventory is blocked for such an order. The order is automatically released for processing when the return item is picked up from the customer's place (when it confirms from the channel)


Rarely, some order gets into processing state before return pick up, thereby pick list releases and goes for packing. When such an order reaches the packing desk, this error is encountered. Please sideline those orders and continue processing rest of the orders. Once the orders gets approved from the channel user can retry processing those orders.


However, if you feel the behavior is different from what is mentioned, contact Assure Helpdesk, assure.support@nextscm.com


Error: "417 Expectation Failed" on packing screen

This error occurs when Paytm fails to generate invoice and shipping label at their end while packing. System will throw this error as this was not an expected response from the channel.


Feel free to write to assure support once you are encountered with this error so that the support team could follow up with the Paytm team to fix it. 

Note: The user can retry processing the Order intermittently.


Flipkart Specific Errors


Error: "Dimension not present for Shipment : 22193XXXX."on packing screen

This happens when you are trying to fetch shipment label ( on Piece Packing Screen )   in case of commodities such as books or products where one of the dimensions is very small ~ < 1 cm  . For such cases it has been observed that Flipkart throws an error while trying to fetch the shipment label for those orders.


We have tried handling this issue as part of Assure's WMS packing flow. However, if you end up encountering this error, please create a SUPPORT Ticket.


Error: "Error from Channel. Packing in Progress" on packing screen. 

This error is encountered on Piece Packing Screen when we request Flipkart for shipment label and delay happens from the channel end.
You can retry processing those items an interval (Usually it gets resolved after some time  without any interventions in most of the cases). Feel free to raise a support ticket so that the team could escalate the concern to Flipkart team.


Error : "Manifest cannot be created for orderId : OD12XXXXXXXXX" on manifest screen.

Usually user gets this error while trying to close a manifest. Assure checks the channel order status of all orders which are attached to the manifest. If the order status differs other than the expected status, system throws the error.


As a basic check you could check the orders status on the panel. If the status on the channel is ready to dispatch/dispatched/cancelled you can mark the order accordingly on OMS.

Note: All orders are expected to be processed via Assure.


Snapdeal Specific Errors : 


Error: "Error while getting credential from channel for channel" on manifest screen.

This is an error thrown by Snapdeal and you might encounter this in Piece Packing, Manifests or Order Search Screen. This happens when the credentials get expired from the channel end. In most of the cases, it works once retry later. Feel free to raise the concern if you feel the issue goes critical.


Error: "401 Unauthorized" on piece packing screen.

This is an error thrown by Snapdeal and you might encounter this in Piece Packing, Manifests or Order Search Screen. We have yet not been able to decipher this error message from Snapdeal. Please feel free to contact assure support for further assistance.


Error: "403 Forbidden" on manifest screen

This is an error thrown by Snapdeal and you might encounter this in Manifests Screen. We have yet not been able to decipher this error message from Snapdeal. Generally, this error gets resolved without any intervention. You can retry manifest after some time. Create a support ticket if the issue persists.  


Tatacliq Specific Errors :

Error: "AWB No not generated on Tatacliq for Shipping Label Id :5304497 Message : ## AWBGenerationFailure : APEX COD Service not available" on piece packing screen

During piece packing, when Assure requests Tatacliq for a shipment label of an order, we may encounter this error ( on Piece Packing Screen ). The most likely cause of this error is that Tatacliq has not yet assigned a courier partner for this order. Hence, the shipment label cannot be generated. Please retry after sometime ( ~ 1hr ) to get a Shipment label(in most of the cases it gets resolved without any interventions). If the issue persists, please create a support ticket and alternately contact your Tatacliq account manager.