OMS-Sub-Order Cancellation

Modified on Tue, 03 Oct 2023 at 09:51 AM

To cancel the orders from Increff panel and send an API call to the Marketplace,there is a screen in OMS -Sub-Order Cancellation.
This screen supports cancellation of multiple sub orders and order line items via CSV upload


This screen has a tabbed view and supports multiple orders and order line items cancellation via CSV upload.

⚠️ Note: For Order Line Item cancellation, only the non-fulfilled quantity which are not in processing state (i.e., picklist not yet released) can be cancelled using this feature.

Cancel Multiple Orders

Following are the steps to cancel multiple orders:

  • Go to the Sub-Order Cancellation screen in OMS.



  • Figure 1.1: Order Cancellation screen in OMS

  • In the Cancel Sub-Orders tab, select Cancellation Type as Multiple Sub-Orders.

  • Download the sample CSV template.

  • Enter the Increff Sub Order IDs for cancellation in the CSV and Upload the CSV file.

  • On successful upload, the list of all the entered Increff Sub Order IDs will be displayed on the User Interface in the form of a table.


Figure 1.2: Successful CSV upload for Order Cancellation



  • On click of Start Cancellation button, the Increff sub Order IDs will be cancelled one by one.

  • The status of each sub order cancellation will be displayed in the Status column in the table as SUCCESS or ERROR and in case of error, the error message will also be displayed.


Figure 1.3: Status of Order Cancellation in the table

  • In case of error during one or more sub  order cancellation, the User Interface will display a warning and the Error Order IDs can be downloaded along with the error message by clicking on the Download Error CSV link.


Figure 1.4: Download Error Orders with the error message as a CSV file


Cancel Single Order

Following are the steps to cancel a single order in Order Cancellation screen in OMS:

  • Go to the Order Cancellation screen in OMS.

  • In the Cancel Sub-Orders tab, select Cancellation Type as Single Sub-Order.

  • Enter the Increff sub Order ID in the text box.

  • Click on the Submit button.

Figure 2.1: Successful CSV upload for Order Cancellation


Cancel Multiple Line Items

Following are the steps to cancel multiple line items:

  • Go to the Order Cancellation screen in OMS.

  • Go to the Cancel Sub-order Line Items tab.


Figure 3.1: Line Item Cancellation in OMS



  • Download the sample CSV template.

  • Enter the Sub Order ID, Increff SKU ID and Quantity for cancellation in the CSV and Upload the CSV file.

  • On successful upload, the list of all the entered Order IDs will be displayed on the User Interface in the form of a table.


Figure 3.2: Successful CSV upload for Line Item Cancellation


  • The line items uploaded for each order can be seen by clicking on the Order ID link.


Figure 3.3: Order Line Items uploaded for Cancellation


Figure 3.4: Order Line Items uploaded for Cancellation



  • On click of Start Cancellation button, the Order IDs will be cancelled one by one.

  • The quantity provided in the CSV will be cancelled only if it is not fulfilled or not in processing status.

  • The status of each order cancellation will be displayed in the Status column in the table as SUCCESS or ERROR and in case of error, the error message will also be displayed.


Figure 3.5: Status of Line Item Cancellation in the table


  • In case of error during one or more order cancellation, the User Interface will display a warning and the Error Order IDs can be downloaded along with the error message by clicking on the Download Error CSV link.


Figure 1.4: Download Error Order Line Items with the error message as a CSV file

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