OMS Errors

Modified on Mon, 21 Nov 2022 at 08:58 PM

"Order cannot be cancelled as some of the line items are already fulfilled" while trying to cancel the Order on Search Order screen.

This error comes when the order is packed. The below steps need to be taken by the user to cancel the order

  • Search the order in Search Outward Order Screen.
  • Open the order by clicking the Increff Order ID.
  • Open the invoice Tab and click on the Cancel Invoice button.
  •  Click the Cancel Order button to cancel the order.

Note: The Cancel Order button is only visible for manually uploaded orders (i.e., uploaded flag is true).

"Cannot mark order complete as it is not completely fulfilled, and channel does not support partial cancellation" while trying to mark an Order COMPLETED on the Search Orders screen.

Most of the channels won't allow partial cancellation (For B2C Orders). A B2C Order can only be marked as Completed once all items have gotten packed and invoiced. If none of the picked items are Packed and Invoiced.  The user could mark the Order as Cancelled instead of marking it as Completed to release the inventory.

Error:"Mapping for clinetId : xxxxxx and clientSkuIds : not present" while trying to create B2B order from OMS

In order to create an internal inward/outward order, all line items part of the order should be present in the SKU master. Users can verify this using SKU Master Report in Jasper reports.

Error in fetching tax rule response: A remote IO error has occurred

This error occurs due to connection reset in API calls. Try uploading the file after sometime as it get resolved in a short while.

Error in fetching tax rule response : Error parsing remote response

This error occurs when CPU had reached maximum utilization. Try uploading the file after sometime as it get resolved in a short while.

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