Barcode Printing

Error

UNKNOWN_ERROR - HttpRequestMethodNotSupportedException: Request method 'GET' not supported

{"code":"UNKNOWN_ERROR","message":"Internal error","description":"org.springframework.web.HttpRequestMethodNotSupportedException: Request method 'GET' not supported\r\n\tat org.springframework.web.servlet.mvc.method.RequestMappingInfoHandlerMapping.handleNoMatch(RequestMappingInfoHandlerMapping.java.......

Resolution

Make sure Google Chrome browser is updated to the latest version.

Error

UNKNOWN_ERROR - HttpMessageNotReadableException: Could not read document

{"code":"UNKNOWN_ERROR","message":"Internal error","description":"org.springframework.http.converter.HttpMessageNotReadableException: Could not read document: Can not construct instance of com.nextscm.print.model.PrintStringForm: no String-argument constructor/factory method to deserialize from String value ('{\"dataString\":......

Resolution

Do a logout and re-login and do a hard refresh of the UI so that new code is loaded in browser memory (key combination Ctrl + Shift + R).

Error

ERROR - Unable to connect to the server

Resolution

1. Either the Print App is not running on the system
2. URL is not on HTTPS protocol
3. Port 8005 & 8080 or 8015 & 8080 should be dedicated to Tomcat. No other process should occupy these ports.

Error

javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target

Resolution

1. Check if the latest Print App version is installed using the link below. If the 8080 Port is blocked download the 8015 print app.
   1. Printer Application Setup
2. Check if your network has any third-party application which is blocking the SSL.
3. URL https://static.increff.com must be whitelisted.
4. If the above URL can't be whitelisted, please whitelist the below URL
5. SSL Handshake should Bypass *.static.increff.com
6. If the issue is still not resolved, escalate it to assure.support@increff.com 

Error

Unable to connect to the printer after chrome is updated to version 88.

Resolution

1. Launch chrome://flags/#temporary-unexpire-flags-m87 on address bar.
2. Set Temporarily unexpire M87 flags to Enabled.
3. Re-launch the chrome.
4. Launch chrome://flags/#allow-insecure-localhost on address bar.
5. Now, allow-insecure-localhost is visible, set to Enable.
6. Re-launch the chrome.

Error

Unable to connect to Server. Please check your Internet Connection.

Resolution

1. Please check your Internet Connection.
2. Please check if the TomCat server is working or not. Kindly start the Tomcat if it's not up and running.
   
3. Please Configure the printer settings and click save in the Printer Settings menu on the WMS screen.