SOP for B2B Order Processing

  1. Ajio Team to check the following using Storage Inventory Available for Sales – OMS report in JasperSoft.
    1. If the required SKU is available in Assure
    2. If the required SKU is available in the specific warehouse
    3. Quantity against each SKU, for specified QC status and warehouse.
  2. Using the data obtained from Step (1), Ajio Team will create an Outward order in Ajio SAP and push it into Assure.
    1. Outward order created should not have more than 350 line items due to constraint in SAP.
  3. The order pushed into Assure will be in ‘CREATED’ status.
  4. Warehouse POC has to retry the order in OMS to move it to ‘FULFILLABLE’ status.
  5. Once the order is in ‘FULFILLABLE’ status, Warehouse POC to release bulk picklists in WMS.
  6. Warehouse operators to pick the items.
  7. Warehouse operators to pack the items picked.
  8. Warehouse operators to invoice the items packed.
    1. Hygiene must be maintained to have only one invoice per order.
  9. Warehouse POC must cancel all unfulfilled items in the order in OMS.
    1. This cannot be delegated to warehouse operators.
    2. This must be done by respective Warehouse POC only.
  10. Warehouse POC to do ‘Post PGI to SAP’ in Ajio Toolkit to send order details to Ajio SAP.
    1. Warehouse POC would need the Increff Order Id and invoice Id.
    2. This cannot be delegated to warehouse operators.
    3. This must be done by respective Warehouse POC only.
  11. Warehouse POC to do ‘Post Billing to SAP’ in Ajio Toolkit to generate STN at Ajio SAP.
    1. Warehouse POC would need the Channel Order Id.
    2. This cannot be delegated to warehouse operators.
    3. This must be done by respective Warehouse POC only.
  12. Once Billing is posted, Warehouse POC to inform Malaya.
  13. Malaya to send the STN document to respective Warehouse POC via mail.
    1. STN document generation will take time.
  14. Once the STN document is received, Warehouse POC to handover order to Transporter.
    1. Order must not be handed over without STN document.

What happens to the picked Items if they are partially canceled?


If the following error (i.e "Order modified: Items added in pack box is greater than quantity to be fulfilled now for SKU : <GLOBAL_SKU_ID> Remove <QTY> items from box before") pops up on scanning an item, please remove the item from the order through "Remove Items from Outward Box" screen.


If this error is ignored, then while clicking 'Confirm Packing', the following error (i.e Error in closing shipment: Error in packing the order : <CHANNEL_ORDER_ID> response from channel : Shipment modification rules do not permit modification of shipment in its current status.) will be thrown. Sometimes, this error (i.e Partial Fulfillment not supported for order : <INCREFF_ORDER_ID>) can also be thrown.



  1. Select 'Order Discrepancy' tab
  2. Enter Inceff Order Id in 'Order ID' tab.
  3. Scan all the Item (Item Id) picked for the respective order in 'Item ID' tab.
  4. Once all Items have been scanned, Click 'Sync Order' button.
  5. The cancelled Items would be in 'RECYCLE' status. Please process them through 'Recycle Desk'.
  6. As for the remaining Items, please pack the order in 'Piece Packing' screen.