Please read Return Order Upload article which will guide you on how to upload Return Orders in CIMS. 


1. Return Gate Entry

  • Click ‘Add New Return Gate Entry’
  • Create a new return gate entry by entering the required details and click ‘Submit’ 
  • Click on the gate entry id and scan the AWB received on the return orders, in the “Packet AWB” field and map it to the return gate entry. 
  • Once all the return orders are mapped, click ‘Close Gate Entry’ button to close respective Gate Entry


Note: Once the Gate Entry is closed, no more AWB's can be added.



2. Return Order Processing

  • Scan AWB of the return order, which is scanned in Gate Entry. 

  • In case multiple return gate entries were created for the AWB, the required gate entry for the given channel and transporter should be selected.

  • In case the scanned AWB is return AWB, then return order against the respective AWB will be displayed. In case the scanned AWB is forward AWB, all the return order corresponding to the forward order will be visible and the required return order should be selected based on channel-transporter or client SKU

  • In case there is no return order present for the scanned AWB, the system will prompt to search return order based on the extra parameters

  • The other parameters based on which the return order can be searched are ItemId, ChannelOrderId/ParentOrderId, ChannelReturnId, InvoiceId

  1. ItemId : The forward order itemId 

  2. ChannelOrderId/ParentOrderId : The channel Order Id or Parent Order Id for the corresponding forward order

  3. ChannelReturnId : The Return Order Id for the given return order

  4. InvoiceId : The external Invoice Id generated for the invoice corresponding to the forward order


  • For each channel/transporter the parameter to be used for processing is given in below table
  
 
 
 
ChannelTransporterReturn TypeSearch ParametersComments
Primary Search ParamSecondary Search ParamThird Search Param
FieldSearch ParameterFieldSearch ParameterFieldSearch Parameter
MyntraPPMPMyntra LogisticsRTOSearch By Packet AWBForward AWBItem IdItemId---
CRSearch By Packet AWBChannel Return IdItem IdItemId--we don't get AWB in this case hence even in gate entry returnId should be scanned
FlipkartV3Ekart LogisticsRTOSearch By Packet AWBForward AWBParent/Channel Order IDparentOrderIdItem IdItemId-
CRSearch By Packet AWBAWBParent/Channel Order IDorderIdItem IditemId-
AjioBlueDartRTOSearch By Packet AWBForward Tracking IdItem IditemId--incase the forward tracking Id sticker is not visible add return trackingId in AWB and also use the same for search
DelhiveryRTOSearch By Packet AWBForward AWBItem IditemId--
CRSearch By Packet AWBWaybill BarcodeItem IditemId---
EcomRTOSearch By Packet AWBForward AWBItem IditemId---
CRSearch By Packet AWBEcom AirWayBill NoItem IditemId---
XpressbeesRTOSearch By Packet AWBForward AWBItem IditemId---
CRSearch By Packet AWBReturn AWBItem IditemId---
PaytmDelhiveryRTOSearch By Packet AWBForward AWBItem IditemId---
CRSearch By Packet AWBReturn AWBReturn Order IdChannel Return Id---
GATIRTOSearch By Packet AWBForward AWBItem IditemId---
CRSearch By Packet AWBReturn AWBReturn Order IdChannel Return Id---
XpressbeesRTOSearch By Packet AWBForward AWBItem IditemId---
BlueDartRTOSearch By Packet AWBForward AWBItem IditemId---
CRSearch By Packet AWBReturn AWBItem IditemId---
TataCliqEkart LogisticsRTOSearch By Packet AWBForward AWBItem IditemId---
CRSearch By Packet AWBReturn AWBItem IditemId--
BlueDartRTOSearch By Packet AWBForward AWBItem IditemId---
CRSearch By Packet AWBReturn AWBReturn Order IdChannel Return Id---
DelhiveryCRSearch By Packet AWBForward AWBItem IditemId---
XpressbeesRTOSearch By Packet AWBReturn AWBItem IditemId---
CRSearch By Packet AWBForward AWBItem IditemIdItem IditemId-
Nykaa / Nykaa FashionDelhiveryRTOSearch By Packet AWBForward AWBParent/Channel Order IDparentOrderIdItem IditemId-
XpressbeesRTOSearch By Packet AWBForward AWBParent/Channel Order IDparentOrderId---
Amazon EDIATSRTOSearch By Packet AWBForward AWBInvoice IdINVOICEParent/Channel Order IDparentOrderId-
CRSearch By Packet AWBReturn AWBInvoice IdINVOICEParent/Channel Order IDparentOrderId-
DelhiveryCRSearch By Packet AWBReturn AWBInvoice IdINVOICEParent/Channel Order IDparentOrderId-
FirstcryXpressbeesRTOSearch By Packet AWBReturn AWBItem IdItem Id---
XpressCRSearch By Packet AWBReturn AWBItem IdItem Id---