List of QC Fail Reasons

Modified on Wed, 13 Jul 2022 at 05:59 PM

Sl.	Old QC Reasons	Final QC Reasons	Reason category	Description
1	PRODUCT_MISMATCH	PRODUCT_MISMATCH	Product Mismatch	The barcode scanned and physical product is different but belongs to the same client.
2	OTHER_BRAND	OTHER_BRAND	Other Brand	The product received belongs to any other brand apart from the client brand. This does not include bricks/stones/ bottles etc returned in place of product, they will be marked as a product missing
3	SHADE_VARIATION	COLOUR_MISMATCH	Information mismatch	The color on the system does not match the product.
4	MRP_MISMATCH	MRP_MISMATCH	Information mismatch	MRP on the system does not match with the products tag
5	SIZE_MISMATCH	SIZE_MISMATCH	Information mismatch	Size on the system does not match with the product
6	PART_MISSING	PART_MISSING	Incomplete product	The product is of n units but physically the product has lesser units in it.
7	WRONG_PAIR	PAIR_MISMATCH	Incomplete product	the left leg shoe size does not match with the right. OR two different shoes combined to make a pair the top and bottom of the tracksuit do not match
8	WARRANTY_CARD_MISSING	WARRANTY_CARD_MISSING	Incomplete product	Warranty-card in case of watches etc is not available with the product
9	PRODUCT_MISSING	PRODUCT_MISSING	Missing Product	Missing Item During return order item processing.
10	TAG_MISSING	TAG_MISSING	Incomplete product	All aspects of the product are good except the missing tag
11	SLIGHTLY_USED	FOOTWEAR_SOLE_SLIGHTLY_DIRTY	Damage	The footwear has been just tried once to check the fitting. SPF cannot be raised for this and it only needs to be wiped with a cloth once in terms of refurbishment. It would help the client warehouse team to refurbish them at a lower cost instead of liquidating
12	WAREHOUSE_DAMAGE	WAREHOUSE_DAMAGE	Damage	The product had been damaged in the inventory, due to rodent bites or exposure to rain or sunlight, etc
13	LOGO_MISSING	LOGO_ISSUE	Damage	This includes if the logo is not there or there is an issue with the print/alignment of the logo.
14	BOX_DAMAGE	PACKAGING_DAMAGE	Damage	The product poly-bag / box is damaged. Basic packaging damage.
15	BROKEN_STITCH	BROKEN_STITCH_DAMAGE	Damage	Product has a broken stitch or open bond
16	STAINED	STAIN_DAMAGE	Damage	stained with oil/grease or any other substance
17	DAMAGED	OTHER_DAMAGE	Damage	Product has a broken button or is torn, aglet is missing/damaged
18	FABRIC_DEFECT	FABRIC_DEFECT_DAMAGE	Damage	Material of the product seems defective, or the product seemed to have bleached, etc
19	UNEVEN_LENGTH	UNEVEN_SLEEVE/INSEAM_LENGTH	Damage	two sleeves or inseam of apparel have different length
20	USED_PRODUCT	USED_PRODUCT	Damage	The product has been used and has wrinkles, foul smell or perfume smell
21	TAG_BOX_MISMATCH	-	-	A clear explanation is not available with the tech or Ops team
22	STICKER_MISMATCH	-	-	A clear explanation is not available with the tech or Ops team