Marketplace

Returns Integrated ?

Issues

Flipkart

Yes

Their AWB on packet vs. what we get in the return order no. changes. All return orders also don’t come in because Flipkart APIs to fetch return orders are not evolved.

Myntra

Yes

All return orders also don’t come in, because Myntra does not push around 5% orders.

Snapdeal

No

All return orders also don’t come in because Snapdeal APIs to fetch return orders are not evolved.

Amazon EDI

No

CRET portal has been deprecated and new sites are not provided CRET portal.

Seller need to process the return as they receive.

1) Sellable - Seller should inbound the inventory as they do in case of normal inventory inbound. 

2) Damaged  - Seller Flex (and WI) has the flat damage reimbursement policy, at category level, hence seller need not to do anything for damaged product.

3) Switcheroo - Seller needs to fill a form to raise the switcheroo claim (Link - https://survey-az.tfaforms.net/1780)

4) LIT (Lost in Transit) - LIT reimbursements are pro-active basis the trans scans of the customer returns. For cases of disputes, trans scans show "delivered", seller claims "undelivered", seller needs to raise reimbursement claim via Seller Central

Return-recon report shared at seller level by Amazon, is to be used by seller for return-reconciliation.

Return data is created, once customer returns have been picked up by Transporter.

Return-recon report shared at seller level by Amazon, is to be used by seller for return-reconciliation.

Return data is created, once customer returns have been picked up by Transporter.

PayTM

Yes

The return APIs run well, but still there are few orders which don’t come via their APIs

Amazon MWS

No

Returns APIs are not available

Limeroad

No

Limeroad does not have APIs to fetch returns as per our last API review

Nykaa

No

Nykaa has APIs to fetch returns but we are not integrated because of low volumes of orders.

TataCliq

No

TataCliq does not have return APIs.

CloudTail

No

CloudTail is B2B2C. All returns directly go back to CloudTail warehouse

FirstCry

Yes

Returns APIs are not available

Olabi

No

This channel is used to fulfill store replenishment orders. So this is a B2B channel.

Ajio Dropship

Yes

This works 100% correctly. Occasionally we have seen these APIs break from AJIO's side.

Brand Portal

(Shopify)

No

There is no return flow available on the Shopify platform itself.

Brand Portal (Assure Magic)

Yes

Brand portals can push return orders via Assure Magic APIs. But we’ve seen issues happening from brand’s portals.

Marketplace

Process

Flipkart

Manual Return Order Upload

Myntra

For the return orders which don’t come from Myntra, a request has to be raised to Myntra to push those orders. 

Snapdeal

Manual Return Order Upload

Amazon EDI

Follow Manual Return Order Upload process

PayTM

For orders not received via PayTM returns, use the Manual Return Order Upload process. Use this manual process for only those orders which have not been received automatically via APIs.

As there is no Return APIs available for integration, please follow below process:

1. Login to Seller Central

2. Download Return Report

3. Upload the Return data in Assure

4. Process the returns in Assure

Limeroad

Manual Return Order Upload

Nykaa

Manual Return Order Upload

TataCliq

Manual Return Order Upload

CloudTail

Not applicable as all returns directly go back to CloudTail warehouse

FirstCry

Manual Return Order Upload

Olabi

Not applicable

Ajio Dropship

For orders not received automatically in the system, raise issues to Ajio with AWBs. They should re-push the return orders to Assure. 

Brand Portal

(Shopify)

Manual Return Order Upload

Brand Portal (Assure Magic)

For orders not received automatically in the system re-push the return orders to Assure. You should get in touch with your portal administrator or support services to do the same