• Login to Assure and click on CIMS. 

  • In CIMS, click on “Return Order Upload” 

  • Select Client, Channel and Location from Dropdown
  • Download the template and populate the details as per the format
  • Upload the CSV by clicking Submit button


  • Product ID will be Channel SKU ID of respective channels, which are uploaded in Listing.
  • Return Order Type will be Customer_Return or RTO
  • The details mentioned in above image, are available in return report of respective channels with same header.
  • System doesn't allow to upload more 5000 rows in CSV at a time 

Once the return order created in the system, it can be processed in WMS. Below link will guide how to process the return order in Warehouse Channel Wise