Return gate entry created under wrong sales channel
| Error | Client/Channel/FulfillmentLocation details are not the same for returnOrderID : xxxx and returnGateEntryID : yyyy |
| RCA | The mentioned return order consignment gate entry was created for the wrong sales channel. |
| Resolution | To cancel this gate entry and create a new one for the correct sales channel. Post this the return can be successfully processed. |
Consignment/AWB not mapped to gate entry
| Error | No Return Gate Entry Items found in RECEIVED/PROCESSING status !! |
| RCA | The mentioned return order consignment gate entry was created but the AWB was not mapped to the gate entry. |
| Resolution | To map the consignment to the gate entry first and then process the return. If the gate entry has been closed, do create a new gate entry with an appended extension i.e. AWB_ |
Return Expectations not received from marketplace
| Error | No Return Orders found for processing. Try Searching by Extra Parameters !! |
| RCA | The mentioned return order expectation has not been received from respective marketplace yet. This is an ongoing issue seen for few return orders and is being discussed with marketplace team. |
| Resolution | For now you proceed to manually create the expectations from CIMS and process the returns. |
Return order on dispatched order not completed in system
| Error | Forward Order: *outward_order_id* for this return order is not COMPLETED !! |
| RCA | The forward order for this return has not been completed yet in the system. |
| Resolution | Please note to follow the order processing SOP before handing over shipments. Kindly complete the forward order to complete the return. |
Return gate entry already exists with the given combination
| Error | Return Gate Entry Already exists for channelId : [xxx] transporter : [yyy] and consignment : [zzz] |
| RCA | This error occurs if a return gate entry already exists with the given combination. |
| Resolution | Append the given consignment number with 1 (For Eg: MYPXXX_1) and then try creating the return gate entry. |
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