Return Issues on SFS

Modified on Sat, 13 Apr 2024 at 10:35 AM

Return gate entry created under wrong sales channel

Error	Client/Channel/FulfillmentLocation details are not the same for returnOrderID : xxxx and returnGateEntryID : yyyy
RCA	The mentioned return order consignment gate entry was created for the wrong sales channel.
Resolution	To cancel this gate entry and create a new one for the correct sales channel. Post this the return can be successfully processed.

Consignment/AWB not mapped to gate entry

Error	No Return Gate Entry Items found in RECEIVED/PROCESSING status !!
RCA	The mentioned return order consignment gate entry was created but the AWB was not mapped to the gate entry.
Resolution	To map the consignment to the gate entry first and then process the return. If the gate entry has been closed, do create a new gate entry with an appended extension i.e. AWB_

Return Expectations not received from marketplace

Error	No Return Orders found for processing. Try Searching by Extra Parameters !!
RCA	The mentioned return order expectation has not been received from respective marketplace yet. This is an ongoing issue seen for few return orders and is being discussed with marketplace team.
Resolution	For now you proceed to manually create the expectations from CIMS and process the returns.

Return order on dispatched order not completed in system

Error	Forward Order: outward_order_id for this return order is not COMPLETED !!
RCA	The forward order for this return has not been completed yet in the system.
Resolution	Please note to follow the order processing SOP before handing over shipments. Kindly complete the forward order to complete the return.

Error	Return Gate Entry Already exists for channelId : [xxx] transporter : [yyy] and consignment : [zzz]
RCA	This error occurs if a return gate entry already exists with the given combination.
Resolution	Append the given consignment number with 1 (For Eg: MYPXXX_1) and then try creating the return gate entry.