Processing Virtual combo Edge case orders

Overview

Assure supports virtual combo. There are some limitations as explained below

SKU Definitions 

For example, A and E are virtual SKUs, consisting of B, C, D SKUs

Inventory of B, C, D is as follow in WMS

A is a virtual combo SKU having definition as follow 

A = B + 2 * C. 

A has 2 pieces of inventory in OMS. As C only has 2 pieces overall. 

E is also a virtual combo SKU, having definition as  

E = B + 2 * D

E has 2 pieces of inventory in OMS. As D only has 4 pieces overall. 

Assure will expose this inventory of A, B, C, D, E to all the channels. 

Limitations 

Assure can not receive SKU-A (parent) and SKU-B (child) in the same order. ie Parent SKU and child SKU in the same order. 

Assure can not receive SKU-A and SKU-E in the same order ie two parent SKUs having the same child SKU in the same order. 

If such orders come from the marketplace, they will be visible as failed orders in CIMS

Proposed Temporary solution

• We will set up a NEW channel on Channel App, with the Name “Marketplace-Virtual-Combo”
• We will create a Standard report that will show CIMS failed orders in a format that will have split orders, location and other details. In the format required by the channel app to be uploaded.
• Clients / OPS will download and upload this report directly on the channel app against the new Channel.

For example

It will be shown as

• Order will flow to OMS, WMS. Regular picking packing to be done.
• In Packing, we will print a Dummy Invoice & (order) Shipping label barcode. The shipping label will be like a sticker with AWB being the Order-Id barcode. 
• The OPS team will go to the channel's seller panel and download the actual invoice and shipping labels against the order Ids. 
• If the seller panel does not exist then OPS will request the support team for the shipping label.
• Complete handover and manifest via AWB ( which will be order Id).
• Complete handover and manifest on panels.
• Sales data will flow to ERP as “Amazon-Virtual-Combo '' external mapping can be configured in cims.

Virtual combo in Assure documentation 

Virtual Combo SKU in Assure