Ajio Dropship works on a B2B2C model. i.e. 

  • End consumer sees inventory on Ajio Marketplace
  • End consumer places order
  • For every packed order, Ajio first purchases the inventory from the seller via B2B PO and then sells to the end consumer via B2C invoice.

Ajio has two models to manage returns process

  • Credit note
  • RSI (Returns Sales Invoice)


Increff is integrated with Ajio for Inventory sync, order and returns processing via VMS (Vendor Management System) APIs.

Please find below detailed documentation on Integration and process flows and SOP to be followed for returns processing and order cancellations by the seller.