Why do Listings become Inactive on Seller Portal although listings are FBA Enabled and have inventory in Seller Portal?

Amazon expects that the product dimension received at packing time should match the product dimension defined on the Seller Portal for the respective SKU. Amazon made the listing inactive if there is a difference in both dimensions.

The seller can make the listing active again by updating the correct dimension on the Seller Portal.


Stuck Order conditions and corresponding action

 

ConditionDescriptionCauseSeller/Integrator ActionIntegrator/ Seller Controllable
60Dimension MissingNull dimension for the ASINUpdate the dimensions of the ASINs through SAM messagesYes
EDI - 6003/6001Shipment pushed to site, but no response receivedSite has not responded with either shipment acceptance or shipment rejection messageShipment has not been received by the Integrator system. Integrator to check on the causes which could lead to this.Yes
SC - 29Shipment pushed to site, but no response receivedSite has not responded with either shipment acceptance or shipment rejection messageShipment has not been received by the Integrator system. Integrator to check on the causes which could lead to this.Yes
EDI - 29Shipment has been accepted, but not processed by SiteShipment has missed ExSD as it was not processed by the site within ExSD or if the shipment was processed, the message delivery to Amazon system has failedIntegrator to check if there was any tech miss of messages not being delivered to Amazon or seller has not processed the shipment.Yes
SC - 04Shipment has been accepted, but not processed by SiteShipment has missed ExSD as it was not processed by the site within ExSD or if the shipment was processed, the message delivery to Amazon system has failedIntegrator to check if there was any tech miss of messages not being delivered to Amazon or seller has not processed the shipment.Yes
EDI - 4Picklist has been generated by SiteShipment has missed ExSD as it was not processed by the site within ExSD or if the shipment was processed, the message delivery to Amazon system has failedIntegrator to check if there was any tech miss of messages not being delivered to Amazon or seller has not completed the shipment processing.Yes
7Item has been scanned from picklist but not packedShipment has missed ExSD as it was not processed by the site within ExSD or if the shipment was processed, the message delivery to Amazon system has failedIntegrator to check if there was any tech miss of messages not being delivered to Amazon or seller has not completed the shipment processing.Yes
13Order has been slammed (Ship Label has been generated)Shipment has been slammed and shipped out, but the "ship-complete" (ASN) message has not been received by Amazon or Site is doing virtual processing (slamming the shipment, but shipment not packed and ready for handover)Integrator to check if there was any tech miss of messages not being delivered to Amazon or seller has not completed the shipment processing.Yes


Note: Condition - 03, 08, 36 & 5409 are non-Integrator controllable and Amazon team will work to get it resolved.


Amazon Performance Metric: SOR (Stuck Order Rate)


Amazon will be tracking the site's performance on Stuck order, through the SOR metric.

  • SOR = (Total stuck shipments)/(Total weekly units shipped)
  • SOR Performance Threshold is 1%. Any site having SOR of more than 1% or more than 35 stuck shipments (whichever is lower)will lead to site deactivation.