Why do Listings become Inactive on Seller Portal although listings are FBA Enabled and have inventory in Seller Portal?

Amazon expects that the product dimension received at packing time should match the product dimension defined on the Seller Portal for the respective SKU. Amazon made the listing inactive if there is a difference in both dimensions.

The seller can make the listing active again by updating the correct dimension on the Seller Portal.


Stuck Order conditions and corresponding action

 

ConditionDescriptionCauseSeller/Integrator ActionIntegrator/ Seller Controllable
60Dimension MissingNull dimension for the ASINUpdate the dimensions of the ASINs through SAM messagesYes
EDI - 6003/6001Shipment pushed to site, but no response receivedSite has not responded with either shipment acceptance or shipment rejection messageShipment has not been received by the Integrator system. Integrator to check on the causes which could lead to this.Yes
SC - 29Shipment pushed to site, but no response receivedSite has not responded with either shipment acceptance or shipment rejection messageShipment has not been received by the Integrator system. Integrator to check on the causes which could lead to this.Yes
EDI - 29Shipment has been accepted, but not processed by SiteShipment has missed ExSD as it was not processed by the site within ExSD or if the shipment was processed, the message delivery to Amazon system has failedIntegrator to check if there was any tech miss of messages not being delivered to Amazon or seller has not processed the shipment.Yes
SC - 04Shipment has been accepted, but not processed by SiteShipment has missed ExSD as it was not processed by the site within ExSD or if the shipment was processed, the message delivery to Amazon system has failedIntegrator to check if there was any tech miss of messages not being delivered to Amazon or seller has not processed the shipment.Yes
EDI - 4Picklist has been generated by SiteShipment has missed ExSD as it was not processed by the site within ExSD or if the shipment was processed, the message delivery to Amazon system has failedIntegrator to check if there was any tech miss of messages not being delivered to Amazon or seller has not completed the shipment processing.Yes
7Item has been scanned from picklist but not packedShipment has missed ExSD as it was not processed by the site within ExSD or if the shipment was processed, the message delivery to Amazon system has failedIntegrator to check if there was any tech miss of messages not being delivered to Amazon or seller has not completed the shipment processing.Yes
13Order has been slammed (Ship Label has been generated)Shipment has been slammed and shipped out, but the "ship-complete" (ASN) message has not been received by Amazon or Site is doing virtual processing (slamming the shipment, but shipment not packed and ready for handover)Integrator to check if there was any tech miss of messages not being delivered to Amazon or seller has not completed the shipment processing.Yes


Note: Condition - 03, 08, 36 & 5409 are non-Integrator controllable and Amazon team will work to get it resolved.


Amazon Performance Metric: SOR (Stuck Order Rate)


Amazon will be tracking the site's performance on Stuck order, through the SOR metric.

  • SOR = (Total stuck shipments)/(Total weekly units shipped)
  • SOR Performance Threshold is 1%. Any site having SOR of more than 1% or more than 35 stuck shipments (whichever is lower)will lead to site deactivation.




Why do the sellers need to update dimensions(length, width, height, and weight) in Amazon portal listings?

  1. The dimensions uploaded by sellers in listings data are used by Amazon to create and recommend the package dimensions(using backend algorithms).

  2. The same package dimensions are fetched by Assure from Amazon.

  3. During packing, we send the dimensions back to Amazon as Amazon doesn’t allow us to pack orders without package dimensions. 

  4. There should be no empty or incorrect values in any of these 4 parameters. Otherwise, sellers can face issues while packing the orders. Hence, The seller should update all listings with the correct dimensions (length, width, height, and weight). 



How to address Packing Issues because of incorrect/empty ?

This happens usually when the recommended packages field has some dimensions missing (length, width, height or weight). Check if all the dimensions are uploaded in the Amazon panel, if not upload the same and then retry packing. Also, check for the correctness of the dimensions.


If the issue still persists, please raise the issue to assure.support@increff.com


Our support team will share the logs with the Amazon team and provide you with the correct dimensions to be updated while packing.


Once the recommended dimensions are received, you can enable 'Capture Packet Dimensions' in Packing screen configurations and input the dimensions while packing.