Transporter : Delhivery

RTO (Return To Origin) :

 

Return Orders (Packets) received should have AWB(forward Awb) and Channel OrderId or ParentOrderId.

 

  • Return Gate Entry Creation
    1. Click ‘Add New Return Gate Entry’
    2. Create a new return gate entry by entering the required details and click ‘Submit’ 
    3. Click on the gate entry created and scan the AWBs on the return orders received in the AWB field and map it to the return gate entry. 
    4. Once all the return orders are mapped, Click ‘Close Gate Entry’

Note: Once the Gate Entry is closed, no more AWBs can be added.

 

  • Return Order Processing
    1. Scan the AWB on the return order
    2. Return Orders will be obtained which can then be selected and processed.
    3. If no return order is found, ‘No Return Order Found for processing’ error will be shown.
    4. In such cases, select the ‘Parent / Channel Order ID’ field in ‘Search Return Order By Extra Parameters’ and scan the Channel OrderId or ParentOrderId.


CR (Customer Return) :

 

Return Orders (Packets) received should have AWB(Return Awb)

 

  • Return Gate Entry Creation
    1. Click ‘Add New Return Gate Entry’
    2. Create a new return gate entry by entering the required details and click ‘Submit’ 
    3. Click on the gate entry created and scan the AWBs on the return orders received in the AWB field and map it to the return gate entry. 
    4. Once all the return orders are mapped, Click ‘Close Gate Entry’

Note: Once the Gate Entry is closed, no more AWBs can be added.

 

  • Return Order Processing
    1. Scan the AWB on the return order
    2. Return Orders will be obtained which can then be selected and processed.


Transporter : Ecom


RTO (Return To Origin) :

 

Return Orders (Packets) received should have AWB(Forward Awb), Channel OrderId.

 

  • Return Gate Entry Creation
    1. Click ‘Add New Return Gate Entry’
    2. Create a new return gate entry by entering the required details and click ‘Submit’ 
    3. Click on the gate entry created and scan the AWBs on the return orders received in the AWB field and map it to the return gate entry. 
    4. Once all the return orders are mapped, Click ‘Close Gate Entry’

Note: Once the Gate Entry is closed, no more AWBs can be added.

 

  • Return Order Processing
    1. Scan the AWB on the return order
    2. Return Orders will be obtained which can then be selected and processed.
    3. If no return order is found, ‘No Return Order Found for processing’ error will be shown.
    4. In such cases, select the ‘Parent / Channel Order ID’ field in ‘Search Return Order By Extra Parameters’ and scan the Channel OrderId.


CR (Customer Return)No CRs returns yet. Please put a mail to assure.support@increff.com, if returns are of this category.