RTO (Return To Origin):

Return Orders (Packets) received should have parentOrderId (orderId), Forward trackingId (AWB) and may also have itemId.

 

  • In Return Gate Entry
    1. Click ‘Add New Return Gate Entry’
    2. Create a new return gate entry by entering the required details and click ‘Submit’ 
    3. Click on the gate entry created and scan the AWBs on the return orders received in the AWB field and map it to the return gate entry. 
    4. Once all the return orders are mapped, Click ‘Close Gate Entry’

Note: Once the Gate Entry is closed, no more AWBs can be added.

 

  • In Return Order Processing
    1. Scan the AWB on the return order
    2. Return Orders will be obtained which can then be selected and processed.
    3. If no return order is found, ‘No Return Order Found’ error will be shown.
    4. In such cases, Search either by parentOrderId or itemId as follows, 
    5. Select parameter as channelOrderId/parentOrderId and search by scanning the orderId in the packet (parentOrderId).
    6. Select parameter as itemId and scan itemId in the packet.


CR (Customer Return):

Return Orders (Packets) received should have parentOrderId (orderId), Return trackingId (AWB) and may also have itemId or Forward trackingId.

 

  • In Return Gate Entry 
    1. Click ‘Add New Return Gate Entry’
    2. Create a new return gate entry by entering the required details and Click ‘Submit’.
    3. Click on the gate entry created and scan the AWB on the return orders received in the AWB field and map it to the return gate entry.
    4. Once all the return orders are mapped, Click ‘Close Gate Entry’.

Note: Once the Gate Entry is closed, no more AWBs can be added.

 

  • Return Order Processing
    1. Scan AWB on the return order
    2. Return Orders will be obtained which can then be selected and processed.
    3. If no return order is found, ‘No return order found’ error will be shown.
    4. In such cases, select parameter as channelOrderId/parentOrderId and search by scanning the orderId field in packet (parentOrderId).
    5. If issue persists, search the same by selecting parament as returnOrderId.


For Uploading:

  • All RTO orders would be mapped to Forward Orders in the System.
  • During Upload, if the orderId is in the format OD.. [Parent Order Id], then respective Channel Order Id should be obtained from Jasper Reports by matching SKU Id and Parent Order Id.
  • If Channel Order Id cannot be found, then Upload Parent Order Id for both channelOrderId.(These orders will not be able to be processed)