Transporter : Delhivery

RTO (Return To Origin) : 

Return Orders (Packets) received should have AWB(forward awb) and parentOrderId.

 

  • In Return Gate Entry
    1. Click ‘Add New Return Gate Entry’
    2. Create a new return gate entry by entering the required details and click ‘Submit’ 
    3. Click on the gate entry created and scan the AWBs on the return orders received in the AWB field and map it to the return gate entry. 
    4. Once all the return orders are mapped, Click ‘Close Gate Entry’

Note: Once the Gate Entry is closed, no more AWBs can be added.

 

  • In Return Order Processing
    1. Scan the AWB on the return order
    2. Return Orders will be obtained which can then be selected and processed.
    3. If no return order is found, ‘No Return Order Found’ error will be shown.
    4. In such cases, Search using parentOrderId.


CR (Customer Returns) : No CRs for this Transporter

 

Transporter : Xpreessbees 

RTO (Return To Origin) :

 

Return Orders (Packets) received should have AWB(Forward Awb).

 

  • In Return Gate Entry
    1. Click ‘Add New Return Gate Entry’
    2. Create a new return gate entry by entering the required details and click ‘Submit’ 
    3. Click on the gate entry created and scan the AWBs on the return orders received in the AWB field and map it to the return gate entry. 
    4. Once all the return orders are mapped, Click ‘Close Gate Entry’

Note: Once the Gate Entry is closed, no more AWBs can be added.

 

  • In Return Order Processing
    1. Scan the AWB on the return order
    2. Return Orders will be obtained which can then be selected and processed.


CR (Customer Return) : No CRs for this Transporter. Please put a mail to assure.support@increff.com, if returns are of this category.

 

For Uploading:

  • Data from the Order No. field from the data downloaded from Portal should be populated as channelOrderId.
  • Same value can be uploaded for channelReturnOrderId. There is no change in this.
  • Name of the channel should be exact. (NYKAA/NYKAA_FASHION as present in forward order)