Transporter : ATS

1. RTO (Return To Origin): 

 

Return Orders (Packets) received will have : INVOICE# (externalInvoiceId), AWB , channelOrderId details. 

 

The externalInvoiceId will be the same as the channel external invoiceId for forward orders and this parameter will always be received in the packet.

 

  • Return Gate Entry Creation
    1. Click ‘Add New Return Gate Entry’
    2. Create a new return gate entry by entering the required details and click ‘Submit’ 
    3. Click on the gate entry created and scan the AWBs on the return orders received in the AWB field and map it to the return gate entry. 
    4. Once all the return orders are mapped, Click ‘Close Gate Entry’

Note: Once the Gate Entry is closed, no more AWBs can be added.

 

  • Return Order Processing
    1. Scan the AWB on the return order
    2. Incase the return order is found continue processing
    3. Incase if 'No Return Order found for processing’ error occurs , continue with the next steps 
    4. In the ‘Search Return Order By Extra Parameters’ ; select ‘Invoice ID’ field and scan the value under INVOICE# from the packet 
    5. Continue processing if the return order is found

2. CR (Customer Return): 

 

Return Orders (Packets) received will have : INVOICE# (externalInvoiceId), AWB , parentOrderId details.

 

The externalInvoiceId will be the same as the channel external invoiceId for forward orders and this parameter will always be received in the packet.


  • Return Gate Entry Creation
    1. Click ‘Add New Return Gate Entry’
    2. Create a new return gate entry by entering the required details and click ‘Submit’ 
    3. Click on the gate entry created and scan the AWBs on the return orders received in the AWB field and map it to the return gate entry. 
    4. Once all the return orders are mapped, Click ‘Close Gate Entry’

 

Note: Once the Gate Entry is closed, no more AWBs can be added.

 

  • Return Order Processing
    1. Scan the AWB on the return order
    2. Incase the return order is found continue processing
    3. Incase if 'No Return Order found for processing’ error occurs , continue with the next steps 
    4. In the ‘Search Return Order By Extra Parameters’ ; select ‘Invoice ID’ field and scan the value under INVOICE# from the packet 
    5. Continue processing if the return order is found


Transporter : ECOM (No Returns Yet) Please put a mail to assure.support@increff.com, if returns are of this category.


Transporter : Delhivery (No Returns Yet) Please put a mail to assure.support@increff.com, if returns are of this category.

 

For Uploading:

 

  • Channel Order Id corresponding to the Parent Order Id(for the given warehouse/location) and SKU has to be obtained from Jasper Reports. This needs to be uploaded for the channelOrderId for return upload. This is required for return order creation.
  • TrackingId field can be populated channelOrderId and SKU combination in case trackingId data is not available in the amazon returns data.