RTO (Return To Origin): 

 

Return Orders (Packets) received should have AWB and may also have itemId.

 

  • In Return Gate Entry
    1. Click ‘Add New Return Gate Entry’
    2. Create a new return gate entry by entering the required details and click ‘Submit’ 
    3. Click on the gate entry id and scan the AWB received on the return orders, in the “Packet AWB” field and map it to the return gate entry. 
    4. Once all the return orders are mapped, click ‘Close Gate Entry’ button to close respective Gate Entry

Note: Once the Gate Entry is closed, no more AWBs can be added.

 

  • In Return Order Processing
    1. Scan the AWB on the return order
    2. Return Orders will be obtained which can then be selected and processed.
    3. If no return order is found, ‘No Return Order Found’ error will be shown.
    4. In such cases, select parameter as itemId and search by scanning the itemId.


CR (Customer Return):

 

Return Orders (Packets) received should have ReturnId and may also have itemId.

 

  • In Return Gate Entry 
    1. Click ‘Add New Return Gate Entry’
    2. Create a new return gate entry by entering the required details and Click ‘Submit’.
    3. Click on the gate entry id and scan the AWB received on the return orders, in the “Packet AWB” field and map it to the return gate entry.
    4. Once all the return orders are mapped, click ‘Close Gate Entry’ button to close the respective Gate Entry.

Note: Once the Gate Entry is closed, no more AWBs can be added.

 

  • Return Order Processing
    1. Scan returnId on the return order
    2. Return Orders will be obtained which can then be selected and processed.
    3. If no return order is found, ‘No return order found’ error will be shown.
    4. In such cases, select parameter as channelReturnId and search by scanning the returnId.


For Uploading:


Below link will guide to upload the return order in the system.

http://support.increff.com/a/solutions/articles/36000210409