RTO (Return To Origin): 

 

Return Orders (Packets) received should have parentOrderId (orderId), Forward trackingId (AWB) and may also have itemId.

 

  • In Return Gate Entry
    1. Click ‘Add New Return Gate Entry’
    2. Create a new return gate entry by entering the required details and click ‘Submit’ 
    3. Click on the gate entry id and scan the AWB received on the return orders, in the “Packet AWB” field and map it to the return gate entry. 
      1. Once all the return orders are mapped, click ‘Close Gate Entry’ button to close the respective Gate Entry.

 

  • In Return Order Processing
    1. Scan the AWB on the return order
    2. Return Orders will be obtained which can then be selected and processed.
    3. If no return order is found, ‘No Return Order Found’ error will be shown.
    4. In such cases, Search either by parentOrderId or itemId as follows, 
    5. Select parameter as channelOrderId/parentOrderId and search by scanning the orderId in the packet (parentOrderId).
    6. Select parameter as itemId and scan itemId in the packet.



CR (Customer Return):

 

Return Orders (Packets) received should have parentOrderId (orderId), Return trackingId (AWB) and may also have itemId or Forward trackingId.

 

  • In Return Gate Entry 
    1. Click ‘Add New Return Gate Entry’
    2. Create a new return gate entry by entering the required details and Click ‘Submit’.
    3. Click on the gate entry id and scan the AWB received on the return orders, in the “Packet AWB” field and map it to the return gate entry.
      1. Once all the return orders are mapped, click ‘Close Gate Entry’ button to close the respective Gate Entry.

 

  • Return Order Processing
    1. Scan AWB on the return order
    2. Return Orders will be obtained which can then be selected and processed.
    3. If no return order is found, ‘No return order found’ error will be shown.
    4. In such cases, select parameter as channelOrderId/parentOrderId and search by scanning the orderId field in packet (parentOrderId).
    5. If issue persists, search the same by selecting parameter as returnOrderId.


For Uploading:


Below link will guide to upload the return order in the system.

http://support.increff.com/a/solutions/articles/36000210409