How to change the fulfillment type so that partial orders can be processed ?
Go to CIMS > Client Channel.
Then click on the channel for which change need to be made
Change the fulfillment type to PARTIAL.
We have some failed orders under Product Reports > Failed Order Reports
These are orders which contain Marketplace SKU for which the system does not know the Client SKU. Please upload the client SKU information by following steps mentioned in the article : Add a missing Marketplace SKU to Client SKU mapping . Once this is done, please contact HELPDESK and the orders would be retried for syncing to Assure.
Delisting Client SKU(s) for Marketplace <Marketplace Name>
Currently once a client SKU is mapped to a marketplace SKU in Assure, we cannot remove the listing. However, inventory sync can be disabled for the Marketplace SKUs as needed.
There is no existing functionality in Assure using which the user can do this themselves, but you can create a support ticket listing the Marketplace Name and the Marketplace SKU(s) that you want to disable inventory sync for.
Note : This will only disable further inventory sync for those SKUs but will not push 0 inventory update. You will have to login to your Marketplace Seller Panel and update the inventory to this to 0.