- Create an account on the Help Desk or Sign In using Google using your official email only e.g. firstname.lastname@example.org
- Read articles on this Help Desk to find questions to your answers. Chances are that the problem you are submitting is already solved in one of the articles
- Describe your problem in detail. Often pictures are useful
- In case you wish to add / edit data, then provide clean, qood quality data
- Use a generic email to submit tickets (e.g. @gmail.com, @yahoo.com)
SUPPORT GROUPS and EMAILS
You can submit tickets via email or via this support portal.
If submitting a ticket via email, you must send to the right email.
If submitting a ticket via support portal, you must choose the right Group in the ticket
|Type||Example Issues||Ticket Group|
|Assure Support||System issues|
Creating new users
|WAAS Support||Need a process change|
Adding new data
|Vendor Support (Submitting Invoices||Submitting Invoiceemail@example.com||Vendor|