{"article":{"art_type":1,"created_at":"2018-08-15T14:55:33+05:30","current_child_thumbs_down":0,"current_child_thumbs_up":0,"desc_un_html":" DO Create an account on the Help Desk or Sign In using Google using your official email only e.g. romil.jain@acme.com Read articles on this Help Desk to find questions to your answers. Chances are that the problem you are submitting is already solved in one of the articles Describe your problem in detail. Often pictures are useful In case you wish to add / edit data, then provide clean, qood quality data DO NOT Use a generic email to submit tickets (e.g. @gmail.com, @yahoo.com) SUPPORT GROUPS and EMAILS You can submit tickets via email or via this support portal. If submitting a ticket via email, \u00a0you must \u00a0send to the right email. If submitting a ticket via support portal, you must choose the right Group in the ticket Type \u00a0 \u00a0 \u00a0 \u00a0Example Issues EmailTicket GroupAssure Support \u00a0 \u00a0 \u00a0 \u00a0System issues Creating new users Changing dataassure.support@increff.com \u00a0 \u00a0ASSUREWAAS SupportNeed a process change Need reports System training Customer onboarding Adding new datawaas.support@increff.com \u00a0 \u00a0 \u00a0 \u00a0WAASVendor Support (Submitting InvoicesSubmitting Invoice vendor.support@increff.com \u00a0 \u00a0 \u00a0 \u00a0Vendor","description":"

DO


DO NOT


SUPPORT GROUPS and EMAILS

You can submit tickets via email or via this support portal.

If submitting a ticket via email, \u00a0you must \u00a0send to the right email.

If submitting a ticket via support portal, you must choose the right Group in the ticket


Type \u00a0 \u00a0 \u00a0 \u00a0Example Issues
EmailTicket Group
Assure Support \u00a0 \u00a0 \u00a0 \u00a0System issues
Creating new users
Changing data
assure.support@increff.com \u00a0 \u00a0ASSURE
WAAS SupportNeed a process change
Need reports
System training
Customer onboarding
Adding new data
waas.support@increff.com \u00a0 \u00a0 \u00a0 \u00a0WAAS
Vendor Support (Submitting InvoicesSubmitting Invoice

vendor.support@increff.com \u00a0 \u00a0 \u00a0 \u00a0Vendor
","folder_id":36000181028,"hits":18,"id":36000077754,"modified_at":"2018-09-04T12:55:48+05:30","modified_by":36003648920,"position":1,"seo_data":{"meta_title":"","meta_description":"","meta_keywords":""},"status":2,"thumbs_down":0,"thumbs_up":0,"title":"Increff Help Desk Guidelines","updated_at":"2018-08-15T14:55:33+05:30","user_id":36003648920,"tags":[],"folder":{"article_order":1,"category_id":36000117060,"created_at":"2018-08-15T14:55:28+05:30","description":"","id":36000181028,"is_default":false,"name":"Help Desk Basics","position":1,"updated_at":"2018-08-15T14:55:28+05:30","visibility":1,"customer_folders":[]}}}